Multilingual Service Desk Analyst (Polish) Onsite Wok Set-Up
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Job Location:
Pasig - Philippines
Monthly Salary:
Not Disclosed
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
Position Description:
Want to expand your experience in one of the worlds largest IT and business consulting services firms
JOIN CGI PHILIPPINES!
Resolve issues utilizing excellent customer service skills problem solving skills technical thinking/reasoning skills and a high level of individual judgment to ensure outcomes of customer satisfaction.
Receive and respond to user inquiries and requests via telephone email case tracking system professionally and with speed accuracy and proficiency.
Produces quality work and results.
Ensure fast and accurate turnaround of work.
Solve problems using agreed upon procedures.
Develop a comprehensive understanding and mastery of all tools.
Remain updated on products policy procedure and other important operational issues.
Perform other duties as assigned.
Your future duties and responsibilities:
To work in partnership with local management colleagues and clients at all levels to ensure requests are resolved to the satisfaction of the customer.
Follow agreed escalation procedures.
To come in on time and on scheduled shift and Breaks assigned by people manager.
Follow rest day schedule as assigned.
Assists Service Desk Specialist in processing non-complex work orders service request as necessary support requirements assigned by the Service desk management team or Service Desk Manager
Advise people manager of planned/unplanned leaves as below:
Vacation leave at least 10 days in advance of planned leave date
Sick leave - at least two (2) hours prior to the start of the shift. A member when using sick
leave must notify his manager (or next higher-ranked manager) via a phone call to the
managers direct office line or mobile phone within the prescribed lead time.
Maintain quality standards in accordance with agreed metrics.
Ensure that all quality deficiencies are corrected in a timely manner for activities in your function.
To submit necessary service delivery
Ensure feedback is given to people manager if potential issues are detected.
Ensure feedback is given to people manager if process improvement measures can be implemented.
Ensure attendance at planned meetings.
The above statements are intended to describe the general nature and level of work. They are not to be construed as an exhaustive list of all responsibilities duties and skills required of a member as classified. All members may be required to perform duties outside of their normal responsibilities from time to time as needed.
Required qualifications to be successful in this role:
At least a Vocational Diploma Short Course Certificate Undergraduate or Bachelors/College Degree in any field
At least 3 years of experience in Service Desk Helpdesk or Technical Support.
Proficient in written and verbal communication in the English and Polish language.
Keen attention to detail.
Proficient computer and technical skills.
Solid analytical and problem-solving skills.
Good process mapping ability.
Amenable to work in our Ortigas and Mckinley Taguig site
Proactive service minded and able to multi-task.
Good interpersonal skills (empathy verbal dexterity etc.)
Only candidates applications meeting minimum qualifications will be processed.
Successful candidates will enjoy these benefits when they join CGI:
Career Development
Multicultural Interaction
Hybrid Work Setup
Laundry Allowance
Rice Subsidy Allowance
Uniform Allowance
Share Purchase Plan (SPP)
Profit Participation Plan (PPP)
Provident Fund
Leave Entitlements
HMO Coverage (upon hire)
Extended HMO Coverage
Group Life Insurance
Health and Wellness Program
Member Referral Program
Special Meal Allowance
Member Assistance Program (MAP)
Corporate Social Responsibility Program
What you can expect from us:
Insights you can act on
While technology is at the heart of our clients digital transformation we understand that people are at the heart of business success.
When you join CGI you become a trusted advisor collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees members because they are CGI shareholders and owners and as owners we enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976 and it has brought us to where we are todayone of the worlds largest independent providers of IT and business consulting services.
At CGI we recognize the richness that diversity brings. We strive to create a work culture where everyone belongs and we collaborate with clients in building more inclusive communities. As an equal opportunity employer we empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process please let us know. We will be happy to assist.
Ready to become part of our success story Join CGIwhere your ideas and actions make a difference.
Required Experience:
IC
About Company
The COMPANY is one of the few end-to-end consulting firms with the scale, reach, capabilities and commitment to meet clients’ enterprise digital transformation needs. Our 77,500 consultants and professionals work side-by-side with clients in 10 industries across more than 400 location ... View more
