Director, Global Customer Audit

Global Strategy & Governance

• Define and own the global customer audit strategy operating model governance standards and success metrics.

• Establish consistent audit methodologies tooling and reporting across all regions.

• Ensure audit execution aligns with customer contracts industry standards and regulatory frameworks.

Executive & Functional Leadership

• Serve as the executive escalation point for high-risk complex or strategic customer audits.

• Lead cross-functional alignment with Operations Security Compliance Legal Risk Engineering and Customer Success.

• Influence senior leadership and functional roadmaps using audit trends and systemic risk insights.

• Regional Leadership & Team Management

• Lead and develop regional customer audit leaders and teams setting objectives performance standards and capability maturity targets.

• Ensure global consistency while allowing for regional regulatory and customer nuances.

• Build a strong succession pipeline and global community of practice for customer audit professionals.

Customer & External Engagement

• Act as a trusted senior partner for enterprise and hyperscale customers during audit engagements.

• Partner with Sales and Customer Success leadership to align audit posture with customer relationship strategy.

• Ensure customer communications are clear accurate and executive-appropriate.

Risk Compliance & Assurance

• Oversee alignment with relevant frameworks (e.g. ISO SOC PCI customer-specific audit requirements).

• Ensure audit findings are tracked prioritised and remediated with clear ownership and timelines.

• Provide executive-level reporting on audit outcomes and risk exposure.

Continuous Improvement & Operational Excellence

• Drive continuous improvement by translating audit findings into systemic operational enhancements.

• Reduce repeat findings and improve audit readiness maturity across the organisation.

• Standardise audit data metrics and insights to support executive decision-making.

Education:

• Certified Internal Auditor (CIA)

• ISO 27001 Lead Auditor (or equivalent ISO certification)

• SOC 1 / SOC 2 audit leadership experience either as an auditee or auditor

• PCI-DSS Qualified Security Assessor (QSA) or equivalent experience (beneficial but not required)

• Equivalent experience leading large-scale audit and assurance programmes in lieu of formal certification will be considered.

Experience:

• 10 years experience in customer audit compliance risk or assurance within a data centre cloud or highly regulated infrastructure environment.

• Proven experience leading global multiregion teams.

• Strong understanding of data centre operations physical security information security and compliance controls.

• Demonstrated ability to operate credibly at executive and boardadjacent levels.

• Experience managing relationships with large enterprise and hyperscale customers