Customer Support Executive (mfd)

Hussle (now part of EGYM Wellpass) is the UKs leading fitness marketplace. We provide hundreds of companies with fitness-as-a-benefit at thousands of venues nationwide through one simple pass. By collaborating with partners like AXA Health Bupa and IWG we create a thriving ecosystem for gym-goers owners and health-conscious organizations.

Are you ready to hit the ground running in a flexible fast-paced environment and contribute to the success of a growing companyWe pride ourselves on outstanding support. As part of our Operations team based in London you will play a key role in delivering the high service levels our clients expect while developing valuable skills across customer support operations and technology in the exciting fitness sector.

• Multichannel Support:You provide professional empathetic assistance via email phone and chat utilizing tools like Zendesk or Intercom

• Effective Problem Solving:You troubleshoot account and billing issues to provide timely resolutions and maintain high customer satisfaction

• Customer Advocacy:You act as the voice of the user by escalating feedback and collaborating across teams to drive product improvements

• Operational Excellence:You maintain accurate records and follow guidelines while identifying opportunities to optimize team processes

• Knowledge & Growth:You contribute to self-service resources and support senior management with strategic operational projects

• Professional Experience:You have at least 2 years of experience in customer service

• Communication Skills:You possess excellent communication skills both written and verbal to engage effectively with our community

• Organizational Talent:You are organized and able to prioritize and manage multiple tasks in a fast-paced environment

• Attention to Detail:You are detail-oriented and diligent ensuring accuracy in every interaction and record

• Mindset & Interest:You are a resilient problem-solver with a positive attitude and a genuine interest in health fitness and wellbeing

• Performance Excellence:You consistently meet the specific KPIs defined for your role ensuring high standards of service and efficiency

• Tool & Process Knowledge:You are proficient in our CRM system and develop proactive suggestions for improving our tools and operational processes

• Network & Collaboration:You are an open-minded personality who builds trusting relationships within the team and is highly valued for your collaborative approach

• Modern Culture: Be part of a modern and international company culture where talent and passion are welcomed heard and part of the decision-making process

• Continuous Development:Develop your skills with varied challenging tasks and regular feedback to benefit from a steep learning curve

• Fit & Healthy: Free use of the fitness venues across the Hussle network in the UK

• Work-Life-Balance: Benefit from flexible working hours and 26 days of vacation per year

• Compensation: Starting salary between 25000 and 28000 reviewed annually in line with your performance

• Mentoring Program: Exchange knowledge and grow together across teams and locations through our self-organised mentoring platform

• Hybrid Working: Work 23 days per week in our stunning new central London office in Paternoster Square next to St Pauls Cathedral that has its own on-site gym

• Fresh fruit tea coffee: Available in our office to keep you refreshed and energized throughout your workday

• Discounts: Get a variety of great discounted offers from fashion to leisure through

• our employee benefits portal

• Annual workation: Choose to work from almost anywhere in the world for up to 4weeks

• Additional private health insurance: Support employees long-term health and security.

Upload your documents (CV salary expectations and earliest possible start date) and specify the job ID #1955.

Contact: Marco Ohde

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