IT Technician Support

New Zealand-based Edutech company Crimson Education was founded in 2013 from the idea that through personalised education we can transform students into the world leaders of tomorrow. Since then we have rapidly grown a mission-driven team who are dedicated to building the education system for the 22nd century. Our network includes thousands of tutors consultants and staff worldwide who work with over 20000 students.

Our tech platform connects tutors and mentors to high school students aiming to achieve admission and scholarships to top universities in the US Canada UK and beyond.

This is a full-time position based on an India Standard time zone (approx. GMT5:30) supporting our IT environment and global workforce. The role is fully remote with normal working hours of Monday to Friday 9am - 6pm; out-of-hours on-call may also be required.

The purpose of this role is to deliver smooth IT operations at Crimson ensuring we have:

• Fit-for-purpose systems

• Sensible policies

• Prompt support

What are the main responsibilities for this role

At Crimson we depend on having our IT systems work smoothly. We are a fast-paced global company that never really stops. As one of our IT Technicians you will be the first line of defence for our staff and customers helping make sure that we can keep changing the world student by student.

You will attend to global support requests that arise during your work-day troubleshoot problems and actively identify ways to make our IT environment more streamlined and efficient. We are always changing and improving things so there is project work and a sometimes a portion of the after-hours work as a result. Specifically this will include things like (this is not an exhaustive list):

• IT Systems management and configuration

• IT Project management & implementation

• Onboard and deprovision accounts for systems such as Slack Google Workspace Zoom and Salesforce or similar systems

• Provide front-line troubleshooting and support for all of the above systems as well as any hardware issues they may encounter

• Monitor our Service Desk solution and Slack channels for IT support requests

You will be responsible for proactively finding solutions to common problems and creating guides and documentation to help users solve more and more problems themselves.

How will you grow in this role

Crimson is a modern cloud-first company without any legacy IT systems. You will very quickly learn what modern global high-growth companies need in order to move as quickly as possible. We use best-of-breed systems like Salesforce Google Workspace and Slack and well support you to upskill on these technologies in order to support our business as well as helping you learn the skills to integrate other tools with these systems.

What skills and experience are required

• Diagnostic mindset

• Customer service focus

• 2 Years managing Google Workspace Office 365 or similar cloud-hosted productivity suites

• Great English written and verbal communication skills

• You will need to pass a police background check as you may be working with our students

Why work for Crimson

• Huge professional growth opportunities - like drinking from a firehose

• Great culture - diverse fast-paced and self-initiated

• Small and close-knit team

• Career progression opportunities

If youre passionate about education and people and looking for a fast-paced collaborative environment and want to work with cutting edge technology then wed love to hear from you!