QMS Manager BPO Industry

Build the Systems That Scale the Future

At Future Group we are not simply managing operations we are building scalable intelligent and world-class business ecosystems. We are looking for a transformational Quality Management System (QMS) Manager to lead the design and evolution of our enterprise-wide operational governance and quality framework. This is more than a quality role. It is a strategic leadership opportunity for someone passionate about operational excellence process transformation governance automation and organizational scalability.

You will play a critical role in shaping how Future Group operates grows and scales globally.

Your Mission

As the QMS Manager you will architect and drive Future Groups enterprise-wide Quality Management System across all business functions from Operations and Service Delivery to Commercial Finance Technology and Corporate Services.

Your mission is to create sustainable operational frameworks that:

• Standardize and optimize processes

• Reduce operational dependency on individuals

• Strengthen governance and accountability

• Drive efficiency and operational maturity

• Enable automation and digital transformation

• Prepare the organization for rapid growth and international scalability

You will act as a key transformation partner to leadership and a catalyst for continuous improvement across the company.

What Youll Be Driving

Operational Excellence & Governance

• Build and continuously enhance Future Groups enterprise-wide QMS framework

• Design scalable SOPs policies workflows and governance standards

• Establish operational controls that improve consistency quality and accountability

Process Transformation

• Lead cross-functional process redesign and optimization initiatives

• Improve operational efficiency productivity and service quality

• Identify opportunities for workflow automation AI enablement and digitization

Audit & Compliance Leadership

• Conduct internal operational and governance audits across departments

• Lead certification readiness initiatives including ISO and future excellence standards

• Ensure process compliance and governance alignment organization-wide

Continuous Improvement

• Own and manage the CAPA (Corrective & Preventive Action) framework

• Drive a culture of continuous improvement and operational discipline

• Establish KPI governance and performance measurement standards

Strategic Impact

• Support business continuity and operational resilience initiatives

• Partner with leadership to strengthen organizational scalability and transformation readiness

• Influence operational maturity across all functions

What Makes You a Great Fit

Experience

• 10 years in Quality Management Operational Excellence Governance Process Improvement or related fields

• Proven success in building or transforming operational governance frameworks

• Experience in BPO shared services customer operations or fast-paced operational environments is highly preferred

Education

• Bachelors degree in Business Administration Engineering Operations Management Quality Management or related field

Certifications (Preferred)

• ISO 9001 Lead Auditor

• Lean Six Sigma

• COPC Certification

• Lean Management Certifications

What You Bring

• Strategic and systems thinking mindset

• Strong process optimization and governance expertise

• Excellent analytical and problem-solving capabilities

• Ability to influence cross-functional stakeholders

• High ownership and execution mindset

• Strong communication and change leadership skills

• Passion for operational transformation and continuous improvement

Success in This Role Looks Like

Stronger operational governance and standardization
Improved process maturity and scalability
Reduced operational risks and dependencies
Successful certification readiness and compliance
Measurable gains in efficiency consistency and quality
A smarter more scalable and future-ready organization

Why Join Future Group

At Future Group you will have the opportunity to build systems that create real organizational impact at scale. You will work in a dynamic fast-growing environment where innovation operational excellence and transformation are at the center of everything we do.

If you are passionate about building structure from complexity and driving operational transformation we would love to hear from you.