French Customer Support Specialist

Role Details

Location: San Pedro Sula or Tegucigalpa
Training Schedule: Monday Friday 10:00 pm 7:00 am Weekends off
Type of Support: Inbound calls emails and chat
Work Schedule:Monday Friday 10:30 pm 7:30 am Weekends off
Contract Duration: Full Time
Expected Start Date: June 4 2026

About Us

Crescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations delivering results that scale and support that never sleeps.

More than that Crescendo is about people. We dont just connect talent with opportunitywe create a place where careers grow ideas thrive and people are empowered to make an impact.

Join us at Crescendo and lets build the future of customer experience together.

The Role

Were looking for Customer Support Specialists who are passionate about transforming thedog-human relationship. Our mission Develop cutting-edge technology to revolutionize what it means tobe a dog parent. The dog industry remains firmly stuck in the past and we are here to change that. The partner isleveraging our teams talent and expertise to improve the lives of the millions of dogs in the -time location tracking activity sleep and behavior monitoring are just the beginning.

The most exciting aspect of our work Bridging the communication gap between dogs and humans. Imagine a world where everyone knows how their dog feels in real-time and how to keep their best friendin good shape. Thats the future were building at the youre someone who thrives in innovative collaborative work environments and feels strongly abouthelping dogs live longer better lives the partner could be the perfect fit. Join us in our pursuit of the impossibleor as we call it here let me find a way to redefine the future of dog ownership together

What Youll Do:

• Provide friendly fast customer support through chat email and phone
• Help customers troubleshoot the smart collar the mobile app and connectivity issues
• Walk users through setup device pairing GPS/LTE behavior activity insights and product features
• Investigate issues analyze recurring problems and document clearly
• Process customer requests escalate when needed and follow internal workflows
• Build strong customer relationships that promote trust and retention
• Use scripts knowledge bases and product guidelines to provide accurate answers

What We Expect From You:

• You love dogs and care about helping dog parents keep them safe
• 1 years of customer support experience
• Strong English communication skills (C1/C2 preferred)
• Tech-comfortable: able to learn device behavior app flows troubleshooting steps and connectivity basics
• Ability to stay calm and professional in tough situations
• Adaptable and comfortable working in a fast-paced environment
• A metrics-driven mindset (response time quality resolution rate)
• Solid active listening and problem-solving skills
• Comfortable working on a computer and multitasking across tools

What Youll Get In Return:

• Hybrid working arrangements
• Competitive base salary
• Generous paid time off
• Comprehensive benefits package including medical dental and vision options that are applicable per country of residence for all our full-time employees
• Access to free posture-based fitness workouts from home paid Sabbatical Leave
• Training and professional development opportunities

Company Culture Is At Our Core

Core values give our work intention and our culture its edge. Theyre the standards we hold for ourselves our partners and each other.

• Care for others: Empathy is a key driver. When people thrive so does the mission.
• Embrace growth: Curiosity fuels progress. Take bold risks sharpen your edge go forward.
• Manifest trust: Trust is our currency. Earn it daily protect it fiercely and let it fuel whats next.
• Take ownership: Bold choices with integrity at the corethats how impact lasts.
• Be humble: Humility opens the door to better ideas. Hear others lift others keep learning.

Crescendo is proud to be an equal-opportunity workplace. We value diversity inclusion equity and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity Veteran status or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodationsfor qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process please contact .

PRIVACY NOTICE

Crescendo is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us you are giving us your consent to process your data and store it for potential recruitment and hiring purposes.

To understand more about Crescendos privacy program including your rights and options for managing the personal data you submit to us please visit our Privacy Center here.