Patient Access RepresentativePatient Access Center

Working atPlanned Parenthood Great Northwest Hawaii Alaska Indiana Kentuckyis more than a job. It provides the opportunity to contribute to our powerful mission and perform meaningful healthcare services this means a commitment to providing the absolute best in patient care and education. Our exceptional health center staff drives our mission forward by upholding our acclaimed customer service & confidentiality standards and working to create a safe judgement-free space for anyone seeking Planned Parenthood our Patient Access Center Representative positionPatient Access Center Representative (PACR) is a key role that serves as the first point of contact for PPGNHAIK patients and provides exceptional customer service by providing information scheduling appointments and directing calls as appropriate. PPGNHAIK Patient Access Center is a complex fast-paced and high call volume environment that requires strong multi-tasking communication and customer service skills. Our Patient Access Representatives will hand calls from different states and time zones. What will you be doing!Utilizing outstanding customer services skills answering incoming calls and evaluating patient requests; scheduling appointments; directing calls and providing information with a high degree of accuracy and Responsibilities:Following the affiliate customer service standards to provide exceptional customer service to Patient Access Center customers and to support and exemplify the Planned Parenthood brand. Meeting metric standards for appointment conversion call and data quality standards and supports new processes introduced to the Patient Access incoming calls and appropriate screens and directs patient calls accordingly. Correctly assesses the type of appointment needed and schedules at an appropriate health center. Schedules reschedules and cancels patient appointments. Converts calls to appointments whenever and initiating triage for patients requiring immediate or same day medical assistance. Following the affiliate urgent care guidelines and appropriately utilizes the nurse triage system including providing a appropriate referrals to follow-up clinicians for prescription refills and other clinical issues according to Patient Access Center and/or verifies patient information including location and accurately enters patient data into the practice management system. Updates demographics according to protocol and maintains data integrity for and confirms patient insurance information and forwards appropriate information to Patient Financial Services for pre-verification patients with the appropriate fee estimate. Explain the appropriate state funding source as patients with appropriate pre-appointment instructions based on appointment escalates calls to Patient Access Center Supervisor and referrals as appropriate and maintains knowledge of referral and positively participates in Patient Access Center staff meetings and training and independently assists teammates when needed with process/procedural information call handling techniques customer service standards NextGen data entry and all other quality and compliance Qualifications:High school diploma or years of customer services Qualifications:1-2 years in a high-volume call in Microsoft Office Suite and other software applications. Experience with electronics health Range:$20.76 - $26.47hourlyPosition Type:Full-timeBenefits Eligibility:This position is eligible for PPGNHAIK benefits. As part of our total compensation we provide a comprehensive benefits plan including medical dental and vision plans retirement paid time off short and long-term disability and life insurance. For additional information about our benefits program please send an email Information:All new hires are strongly recommended to have the COVID-19 vaccination including boosters. All new hires hired between September and April must present proof of receiving a current flu we expect from you adhere to our code of conduct policies procedures and you always demonstrate a high degree of you always support and model our customer service you value continuous learning and seek ongoing training and commitment to diversity:AtPPGNHAIK weve outlined our priorities and goals as we continue to cultivate and promote a diverse equitable & inclusive culture that champions dignity care and respect and where employees feel welcomed and motivated to do their best. These priorities reflect our promise to support programs and initiatives that promote continuous learning and organizational development and discussions on DEI topics; provide internal developmental opportunities; and assess what more we can do to nurture a supportive and equitable work Employment OpportunityPPGNHAIK is an Equal Opportunity Employer. Equal Opportunity will be provided to all employees and applicants for employment on the basis of their ability and competence without unlawful discrimination on the basis of their race color ethnicity national origin gender gender identity gender expression sexual orientation religion protected veteran status marital status age disability or any other status protected by applicable state or federal law.