Customer Service Lead

We are seeking an experienced compassionate and highly organized Lead Customer Service Representativeto join our fastpaced veterinary hospital. This role is ideal for someone who thrives in a busy environment enjoys helping clients and pets and is skilled at guiding a team to deliver outstanding customer service.
As the Lead Customer Service Representative you will serve as the primary point of contact for clients oversee front desk operations and support the hospitals administrative flow to ensure an efficient positive experience for both clients and staff.

Key Responsibilities

• Lead support and mentor the reception team to ensure smooth daily operations.

• Provide exceptional client service through inperson interactions phone calls emails and online communication.

• Manage appointment scheduling checkins and checkouts efficiently.

• Oversee client billing payment processing estimates and invoice accuracy.

• Troubleshoot scheduling conflicts and help maintain effective patient flow.

• Train new reception team members and provide ongoing coaching.

• Coordinate communication between clients technicians and doctors.

• Maintain reception area cleanliness organization and professional appearance.

• Assist with hospital communications inventory coordination and administrative tasks as needed.

• Handle escalated client concerns with professionalism and empathy.

Qualifications

• 2 years of veterinary reception or customer service experience required; leadership experience strongly preferred.

• Knowledge of veterinary terminology services and appointment types.

• Strong multitasking abilities in a highvolume environment.

• Excellent verbal and written communication skills.

• Competency with veterinary software systems (e.g. Cornerstone ezyVet Avimark etc.).

• Demonstrated ability to lead inspire andsupport a team.

• Compassionate patient and comfortable working in an environment that includes pets emergencies and emotional situations.

Compensation

• $22-$25/hr based on experience

What We Offer

• Competitive pay based on experience

• Health dental and vision benefits

• Paid time off and holiday pay

• Opportunities for professional growth and continuing education

• Supportive team culture focused on collaboration and high-quality care

At AmeriVet were committed to your growth development well-being and success. We empower team members with the resources support and opportunities needed to thrive in their careers and make a lasting impact in our communities.

Heres what you can expect when you join our team:

• Tailored development programs mentorship and career pathing to help you achieve your unique goals.

• Competitive pay performance bonuses 401(k) matching and student loan assistance to foster your financial well-being.

• Health dental vision life insurance and mental health resources to support your overall well-being.

• Generous paid time off and holidays because your personal time matters.

• A supportive collaborative environment where everyone feels a sense of belonging.

Please note: Any Benefits listed above apply to full-time employees.

At AmeriVet your unique skills and passion are celebrated and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.

At AmeriVet were committed to your growth development well-being and success. We empower team members with the resources support and opportunities needed to thrive in their careers and make a lasting impact in our communities.

Heres what you can expect when you join our team:

• Tailored development programs mentorship and career pathing to help you achieve your unique goals.

• Competitive pay performance bonuses 401(k) matching and student loan assistance to foster your financial well-being.

• Health dental vision life insurance and mental health resources to support your overall well-being.

• Generous paid time off and holidays because your personal time matters.

• A supportive collaborative environment where everyone feels a sense of belonging.

Please note: Any Benefits listed above apply to full-time employees.

At AmeriVet your unique skills and passion are celebrated and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.