Position Overview:

The HR User Experience & Service Design Manager is responsible for designing optimizing and continuously improving the endtoend experiences that employees people leaders and HR users encounter across HR services. This role ensures that HR processes interactions and technologies are intuitive humancentered and aligned with the organizations desired employee experience. The role brings together humancentered design service design and HR transformation principles to create HR experiences that are efficient engaging and fit for purpose.

Reporting Relationships:

Reporting to: HR Technology Strategy and Architecture Lead

Direct reports: 0

Works closely with: HR Leadership HR Centers of Excellence Finance Risk Senior Business Leaders and Business Managers

Main Responsibilities and Accountabilities:

• Lead the discovery voiceofthecustomer work and insight gathering needed to understand employee HR IT pain points unmet needs behaviors and experience expectations

• Use humancentered design techniques to craft experiences that are intuitive personalized and validated with users ensuring they meet consumer-level expectations for simplicity and usability

• Convert complex HR processes policies SOPs and service catalogue items into userfocused assets (e.g. user journeys guides interaction patterns) that simplify how employees interact with HR

• Ensure that HR services are coherently designed consistent across the enterprise and aligned to the service catalogue enabling clarity of what HR delivers and how users access services

• Partner with HR Shared Services and digital teams to ensure HR systems are architected around user needs not just process requirementsbridging the gap between expectations and platform capabilities

• Ensure that HR service design principles underpin the HR operating model enabling scalable repeatable and measurable HR experiences that deliver reliable outcomes

• Identify strategic improvements to the HR service delivery model based on the future HR IT roadmap and strategy

• Ensure that user experiences is embedded into the functional design of new and existing HR technologies

Required Qualifications & Experience:

• Degree related education in HR Business IT or a related field (Masters degree or professional HR IT qualification preferred)

• Minimum 5 years experience in a HR IT Service Design or Employee Experience role within a global or matrixed organization

• Deep understanding of BioPharma HR technology trends and industry insights

• Experience in designing HR service delivery models

• Demonstrable strong business acumen and acting as a trusted advisor to senior leaders

• Proficiency with HRIS and Microsoft Office suite

• Fluency in English; additional languages are advantageous

Key Competencies:

• Ability to use humancentered design techniques to understand user needs pain points expectations and behaviors

• Skilled in gathering analyzing and synthesizing user insights through interviews feedback loops demographic/psychographic data and stakeholder engagement to inform experience design

• Ability to turn complex HR processes policy structures and service catalogue elements into intuitive digestible and userfriendly journeys guides and service assets

• Competence in designing experiences that drive adoption of new HR services technology or operating models

• Knowledge of service delivery models service catalogues RACI SOPs and user journeys to ensure consistency standardization and quality across HR services

• Strong Functional HR knowledge deep understanding of the HR processes within CSL and the policies that govern them

• Demonstrates the ability to build and sustain trusted collaborative relationships across functions regions and levels of the organization

• Effectively partners with key stakeholders to understand priorities align objectives and cocreate solutions that drive shared outcomes

• Deep expertise in HR technology architecture including systems integrations data models and user experience frameworks

Location & Travel:

This is a global role with a requirement for periodic international travel to company sites and business meetings. The postholder should demonstrate flexibility and adaptability to operate effectively across time zones and cultures.

About CSL Behring

CSL Behring is a global biotherapeutics leader driven by our promise to save lives. Focused on serving patients needs by using the latest technologies we discover develop and deliver innovative therapies for people living with conditions in the immunology hematology cardiovascular and metabolic respiratory and transplant therapeutic areas. We use three strategic scientific platforms of plasma fractionation recombinant protein technology and cell and gene therapy to support continued innovation and continually refine ways in which products can address unmet medical needs and help patients lead full lives.

CSL Behring operates one of the worlds largest plasma collection networks CSL Plasma. Our parent company CSL headquartered in Melbourne Australia employs 32000 people and delivers its lifesaving therapies to people in more than 100 countries.

To learn more about CSL CSL Behring CSL Seqirus and CSL Vifor visit and CSL Plasma at Benefits

For more information on CSL benefits visit How CSL Supports Your Well-being CSL.

You Belong at CSL

At CSL Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. By celebrating our differences and creating a culture of curiosity and empathy we are able to better understand and connect with our patients and donors foster strong relationships with our stakeholders and sustain a diverse workforce that will move our company and industry into the future.

To learn more about inclusion and belonging visit Opportunity Employer

CSL is an Equal Opportunity Employer. If you are an individual with a disability and need a reasonable accommodation for any part of the application process please visit Experience:

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