Service Appointment Coordinator Jim Pattison Volkswagen Surrey

The Jim Pattison Auto Group has an exciting opportunity for a Service Appointment Coordinator to join our Jim Pattison Volkswagen Surrey this role you will play a key part in supporting our Service Department by efficiently managing appointment scheduling coordinating customer communications and ensuring a seamless service experience from first contact to vehicle a Service Appointment Coordinator you take pride in delivering exceptional customer interactions and contributing to an outstanding service experience that reflects our strong commitment to customer : This is a full-time permanent role of 40 hours per week including Saturday Range: Hourly wage depending on role reports to the Service Manager of the usJim Pattison Auto Group is one of the largest automotive groups in Western Canada founded in 1961 by Jimmy Pattison. Today the Jim Pattison Auto Group encompasses 28 locations across Western Canada representing 16 automotive brands delivering exceptional customer service. We are committed to excellence integrity and creating opportunities for career satisfaction is a priority and its accomplished through the strength of our employees. Learn more about us here: Day in the LifeSchedule and confirm service appointments accurately and efficiently across phone email and online channelsGreet customers in a warm professional manner and gather vehicle and service information prior to arrivalCoordinate with Service Advisors to ensure appointment slots align with shop capacity and technician availabilityFollow up with customers regarding appointment reminders service updates and vehicle statusManage the service drive schedule to optimize workflow and minimize customer wait timesLiaise with the Parts Department to confirm parts availability ahead of scheduled appointmentsMaintain accurate customer and vehicle records within the dealership management system (DMS)Handle customer inquiries concerns and escalations with professionalism and a solutions-focused approachSupport the Service team with administrative tasks as required to maintain smooth daily operationsFollow all company policies procedures and safety standardsEnsure a high degree of confidentiality with company and customer informationParticipate in maintaining a supportive and engaging working environmentWhat Were Looking ForPrevious experience in a customer-facing administrative or automotive service role is preferredPrevious experience in CDK knowledge is an asset but not communication and interpersonal skills both verbal and writtenStrong organizational skills with the ability to manage multiple tasks and priorities in a fast-paced environmentDetail oriented with a high degree of accuracy in data entry and record keepingAbility to remain calm professional and focused under pressureAbility to work effectively both independently and as part of a teamReliable punctual and dependableA valid BC Drivers License is requiredWhat We OfferCompetitive wagesComprehensive benefits package including health dental and insuranceLimitless potential for growth and progressionIn-house training providedAccess to exclusive corporate discount programsRecognition and rewards programsA great team atmosphere and a positive supportive working environmentHow to ApplyIf this sounds like a great fit please apply with your resume today!Visit our Careers Page to explore more opportunities: role requires successful candidates to submit a satisfactory Drivers thank all applicants for their interest; however only those selected for interviews will be are an equal opportunity employer and are committed to creating an inclusive and accessible workplace. We welcome applicants from all backgrounds and you require any accommodations during the recruitment process please contact us