Customer Success and Sales Representative

• 401(k)
• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Employee discounts
• Free food & snacks
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

• Answer inbound customer calls texts and emails
• Assist in converting inbound leads into customers
• Conduct outbound follow-up with customers and leads as needed throughout the season
• Help existing customers add services and improve lawn results
• Recommend services and programs based on customer lawn concerns and goals
• Support customer retention and help resolve customer concerns professionally and efficiently
• Process customer payments and update customer accounts
• Coordinate communication between customers technicians and office staff
• Support sales follow-up and administrative tasks
• Maintain accurate customer notes and account documentation
• Take ownership of customer communication follow-through and resolution
• Deliver a high level of professionalism and customer service throughout every interaction

• Strong communication and multitasking skills
• Positive professional and team-oriented attitude
• Strong organization and attention to detail
• Ability to stay calm organized and productive while balancing multiple priorities throughout the day
• Comfortable confidently discussing pricing service recommendations and customer solutions over the phone
• Strong work ethic and dependable attendance
• Comfortable learning software systems and office technology
• Someone who takes initiative communicates clearly and works to solve problems rather than pass them along
• Previous customer service inside sales office or call handling experience preferred
• Lawn care knowledge is helpful but not required

Our Franchisees Need People Like You

Here at Lawn Doctor we have a very simple approach to our workbe safe have fun and change the world one lawn at a time. Its the kind of approach that not surprisingly has led us to the highest customer satisfaction and retention rates in the industry.

Lawn Doctor locations across the country offer phenomenal employment opportunities.* Whether youre an experienced lawn care technician or just starting out on your career path all you need is a passion for success and a strong work ethic to be a candidate to join your local Lawn Doctor franchise. No matter the task our independent operators know that every Lawn Doctor employee plays an important role in providing customers with the great results they expect while making the local community a little happier. Your work will never go unappreciated.

Since each of our franchises is locally owned youll get to work for and with people in your area and become part of a close-knit Lawn Doctor family. If you enjoy working outdoors being largely self-directed with little supervision and would like a chance to help make the world a greener place we would love to talk to you.

We appreciate your interest and hope to have you on board a local franchise team as soon as possible.

* All Lawn Doctor locations are independently owned and operated. All positions identified here are positions offered by individual Lawn Doctor franchisees.