ATM Custodian

Effective protection of company assets
Return company equipment in good working order
Check and receive consignment for the day on COS or TnT
Return all ATM equipment at the end of each day
Follow dress code in all aspects of personal presentation as well as ensuring uniforms and body amour are properly maintained
Subscribe and align to SBV Services ISO 9001:2015 Quality Management Standards ensuring the departments processes and quality management system is at all times in compliance with the standard.
Support SBVs ESG journey reporting on and managing the ESG requirements to ensure a positive reflection and outcome.
Efficient servicing of clients according to agreed standards and procedures
Plan activities for the day in order to meet SLA targets
Utilize ATM COS device to record all activities including loading of money removal of deposits and maintenance calls. If the COS device is not operational reports to Line Manager immediately and obtain authorization to operate manually.
Ensure all ATMs are either accessed by means of Traccess or the No Key Solution.
ATM related faults that need technical attention report to the bank and place a call. Obtain a reference number.
De-activate alarm when entering ATM cubicle and report faulty alarms immediately to Manager
Check ATM cubicle for any faulty equipment and report any problems

Make sure no faulty canisters are left in the ATM cubicles.
Verify and confirm if all bags are delivered using the COS or TnT device
Lock the ATM cubicle door from the inside and proceed with preparation to load the machine according to procedures. Only the custodian is allowed in the cubicle whilst replenishment is done
Request OTC code via cell phone or use the No Key Solution and put machine on supervisory mode before opening safe door
Load correct cash in canisters according to procedures and ensure canisters are clearly marked per denomination.
Remove all deposits and retained cards from the ATM machine records the total amount on COS
Adhere to all procedures in order to prevent any claims against SBV.
Record ATM loadings on Custodian loading sheet after each ATM is replenish in the event that COS does not work.
Report cash holdings that exceed the maximum authorized limit per Bank.
In an attempted heist follow procedures to ensure the safety of team members first and secondly client and company assets
Maintain confidentiality
Balance ATM machines according to procedures including GBRUs.
Follow the correct Custodian hand-over procedures
Balance ATM every 14 days and sign Balancing Certificate within 2 working days
Perform end-of-day functions according to procedures:
Return retained cards surplus cash and deposits
Check and return ATM keys (if applicable)
Hand-over paperwork (if applicable)
Verify all ATM components are in working order before machine is put on service
Once ATM machine is replenished and Custodian is ready to depart from the site he/she must ensure that the area in and around the ATM is neat and tidy.
Provide wholesale and retail services to all SBV clients
Effective communication with bank SBV and team

Encourage smooth running of the operation through effective communication between team members and Bank
Communicate service needs timeously
Record any irregularities on fault list and Black book
Effective teamwork
Demonstrate respect and support for team members at all times
Work closely with one another covering and protecting each other in the course of all duties
Effective self-management
Plan and prioritise effectively to ensure up-time and availability
Follow-through on all tasks and functions within own area of responsibility following rules and procedures within defined timeframes
Demonstrate the ability to be disciplined reliable and dependable
Retain focus on the job while on duty
Seek and acts on feedback on their performance

Maintain a positive attitude remaining functional focused and level-headed in situations of stress and pressure
Demonstrate interest in their profession and eagerness to develop their skills and knowledge
Act at all times in an ethical and transparent manner maintaining discretion with regard to confidential company information
Ad hoc responsibilities
Perform protection duties as and when required
Be responsible for ATM site tasks from time to time
Render ATM First Line Maintenance duties when the need arise
Perform any transactional and or AD HOC duties as required and between SBV and clients which could include any service SBV offers
Drive the organisation culture
Drive the departments values while inspiring confidence and generating excitement enthusiasm and commitment towards the mission.
Lead as an Ambassador and executor of Change
Act as a change management architect in periods of change to ensure business continuity.
Manage the integration of business units into a seamless end to end solution for customers.
Effectively communicate and embed new processes and procedures as they occur addressing or escalating matters/ concerns to the SMEs (subject matter experts) when required.
Facilitate the necessary presentations workshops or forums to ensure consistent and accurate communication is given across ones portfolio.

Minimum Requirements: Work Experience
1 -3 years experience in CIT/ ATM environment
Minimum Requirements: Education
Internal with Grade 12:
- 1 year experience in CIT/ATM
Internal with Grade 10/11:
- 3 years experience in CIT/ATM
External:
- Grade 12 with pass in Maths or Maths Literacy with 1 year experience in CIT/ATM
Successful completion of CITPO and successful Firearm Competency application
Successful completion of ATM training ATM assessments and deemed competent to perform the job
PSIRA C