Application Support Analyst
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Job Summary
Description
Position at loanDepot
Position Summary:
The Application Support Analyst will be responsible for the day-to-day support of loanDepots critical applications. This individual will be responsible for supporting Microsoft and Mortgage Servicing apps along with SharePoint Dynamics and Power Apps.
Responsibilities:
- Intermediate skills in advanced Microsoft tool such as Dynamics 365 CRM Salesforce MS Power Apps MS Power Workflow MS SQL and Azure Log Analytics.
- Intermediate ability to query logs using Dynatrace and Kibana tools.
- Intermediate math skills; calculate interest and percentages; balance accounts; add subtract multiply and divide in all units of measure using whole numbers common fractions and decimals; locate routine mathematical errors; compute rate ratio and percent including the drafting and interpretation of bar graphs.
- Effective organizational and time management skills.
- Exceptional verbal written and interpersonal communication skills.
- Ability to make decisions that have moderate impact on the immediate work unit and cross functional departments.
- Ability to organize and prioritize work schedules on a short-term and long-term basis.
- Ability to deal with complex difficult problems involving multiple facets and variables in non-standardized situations.
- Ability to work with little to no supervision while performing duties.
- Ability to participate in the off-hours on-call rotation.
- Work with vendor support teams to identify the root cause and resolve issues.
Requirements:
- Bachelors Degree preferred or three (3) years experience working in a similar field.
- Experience in the Mortgage origination and/or servicing industry preferred.
- Experience with SQL (basic read update & insert scripting) SQL Management Studio (read update insert and delete scripts) and PowerShell required.
- Minimum of three (3) years with the following technologies preferred:
- SharePointon Prem and Cloud experience
- MicrosoftOffice 365 (Visio & Project a plus)
- ActiveDirectory OnPrem and Azure
- Abilityto read and modify XMLs/JSON
- BlackMatter Technologies ICE LOS (Empower)
- LoanServicing Support Experience
- Experience supporting applications developed in Angular React MS technologies is preferred.
Why work for #teamloanDepot:
- Inclusive diverse and collaborative culture where people from all backgrounds can thrive.
- Work with other passionate purposeful and customer-centric people.
- Extensive internal growth and professional development opportunities including tuition reimbursement.
- Comprehensive benefits package including Medical/Dental/Vision.
- Wellness program to support both mental and physical health.
- Generous paid time off for both exempt and non-exempt positions.
About loanDepot:
loanDepot (NYSE: LDI) is a digital commerce company committed to serving its customers throughout the home ownership journey. Since its launch in 2010 loanDepot has revolutionized the mortgage industry with a digital-first approach that makes it easier faster and less stressful to purchase or refinance a home. Today as the nations second largest non-bank retail mortgage lender loanDepot enables customers to achieve the American dream of homeownership through a broad suite of lending and real estate services that simplify one of lifes most complex transactions. With headquarters in Southern California and offices nationwide loanDepot is committed to serving the communities in which its team lives and works through a variety of local regional and national philanthropic efforts.
Base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay for this role is $25.96-$38.94 per hour and will depend on multiple individualized factors including your job-related knowledge/skills qualifications experience and market location.
We are an equal opportunity employer and value diversity in our company. We do not discriminate based on race religion color national origin gender sexual orientation age marital status veteran status or disability status.
Base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay for this role is $25.96-$38.94 per hour and will depend on multiple individualized factors including your job-related knowledge/skills qualifications experience and market location.
We are an equal opportunity employer and value diversity in our company. We do not discriminate based on race religion color national origin gender sexual orientation age marital status veteran status or disability status.
Required Experience:
IC
About Company
Apply for your mortgage or refinance online with loanDepot. Trust the second largest non-bank lender in the country to provide you with quality mortgage lending and refinance services in all 50 states.
