Inside Sales (REMOTE)

Arxada is a global leader in innovative solutions that protect our world. Our groundbreaking technologies in-depth regulatory know-how manufacturing and process development help our customers to safeguard nutrition health and infrastructure efficiently through chemistry and biotechnology that enhance sustainability. We offer a broad portfolio of ingredients and services for multiple end-markets that include Human Health & Nutrition Home & Personal Care Professional Hygiene Paints & Coatings and Wood Protection. With customers in more than 100 countries the company achieved sales of CHF 2 billion in 2024. Headquartered in Basel (Switzerland) Arxada employs 3200 associates across 24 production sites and 14 R&D centers all committed to our customers success.

As an Inside Sales you will play a key role in strengthening Arxadas customer experience and supporting our ongoing growth this role you will help drive our commercial success by enabling smooth sales operations building strong relationships and delivering the exceptional service our customers rely on. You will collaborate closely with sales representatives account managers the Distribution Manager and crossfunctional partners to ensure a seamless and efficient customer journey. This is an ideal opportunity for someone who thrives in a fastpaced environment enjoys problem solving and is motivated by contributing to a team that values collaboration grit and going beyond expectations.

Essential Job Functions

• Process priority insidesales transactions for customers generating under $50000 in annual sales ensuring speed accuracy and customer satisfaction.

• Qualify inbound leads and convert them into viable sales opportunities.

• Route qualified opportunities to the appropriate sales executives for continued development and closure.

• Partner with the Distribution Manager and channel partners to coordinate trials for new customer leads and prospects.

• Maintain accurate and uptodate customer interaction records sales activities and transactions in CRM systems.

• Work crossfunctionally with logistics finance and customer service to ensure timely deliveries and resolution of customer issues.

• Prepare and distribute sales performance metrics forecasts and reporting dashboards.

• Respond to customer inquiries via phone email and chat in a professional and timely manner.

• Support lead generation and qualification efforts through research and outbound outreach.

• Maintain product catalogs pricing sheets and promotional materials.

• Monitor inventory levels and collaborate with supply chain teams to meet customer demand.

• Provide administrative support for sales meetings presentations and internal or external events.

Qualifications & Experience

• High school diploma or equivalent required; associate or bachelors degree preferred.

• Minimum 2 years of experience in sales support customer service or administrative roles.

• Proficiency in Microsoft Office Suite (Excel Word Outlook PowerPoint) and CRM platforms such as Salesforce or Microsoft Dynamics.

• Excellent communication and interpersonal skills.

• Strong organizational abilities with the capability to multitask and prioritize in a fastpaced setting.

• High attention to detail and strong problemsolving skills.

Preferred Skills

• Experience in B2B sales environments.

• Familiarity with ERP platforms and ordermanagement tools.

• Knowledge of products applications or services in the Paints & Coatings industry.

The expected salary range for this role is $75.00000 - $95.00000 but specific employee compensation may vary depending on factors including experience education training licensure certification location and other job-related non-discriminatory factors permitted by law.

This role is also eligible to earn a shortterm incentive bonus and is offered with benefits including a 401(k) plan medical dental vision life and disability insurance paid time off paid holidays and paid sick leave.

Arxada has world class offering in two distinct areas:

Microbial Control Solutions (MCS) focuses on threats posed by microorganisms to people and planet through five distinct business lines including Professional Hygiene Home & Personal Care Wood Protection Paints & Coatings and Material Protection.

Nutrition Care & Environmental (NCE) meanwhile provides materials used to manufacture composites for electronics aerospace and other markets as well as vitamins and nutritional ingredients chemicals and performance intermediates and raw materials for a wide range of high-performance applications.

Arxada is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race religion color national origin sex sexual orientation gender identity age status as a qualified individual with disability protected veteran status or any other characteristic protected by law.