Customer Service Representative

Job Description:

Join Our Purpose - Feeding the Future

Role: Customer Service Representative
Location: 20 Liberty Road Sherwood Park Alberta

Hours/Shift: 8-hour shift. 40 hours a week
Vacancy Type: Replacement

Why join us
Get ready to Own your career as Customer Service Representative at Trouw Nutrition Sherwood Park a Nutreco company. As global leaders in animal nutrition and aquafeed our shared purpose of Feeding the Future drives us to support customers and ensure smooth operational flow.

What youll do

• Ensure the accurate efficient and timely coordination of orders so customers consistently receive the correct products on schedule while maintaining a high standard of courteous customerfocused service.

• Provide attentive support to customers and dealers by processing orders promptly and accurately

• Build and maintain strong relationships with repeat customers through reliable communication and consistent service.

• Enter feed orders into the ERP system and update them as changes come in through email text or phone. Ensure all modifications are captured in real time so production and delivery teams have the most current information.

• Communicate effectively with internal and external stakeholdersincluding mill operations logistics sales and warehouse teamsto ensure full visibility of upcoming orders to in a wellplanned systematic manner.

• Collaborate closely with the feed sales team to ensure customer needs are fully understood and met and work in partnership with supply chain sales representatives warehouse staff and logistics teams to support smooth order fulfillment from start to finish.

• Use the ERP system (M3) daily for order entry updates tracking and coordination across departments ensuring data accuracy and operational efficiency.

Who were looking for

• 2 - 3 years experience in customer service

• Manufacturing experience or livestock industry experience is an asset

• ERP experience an asset

• Good computer skills

• A highly organized and proactive ensuring smooth planning and timely delivery.

• Ability to work in the standard shift for 8 hours- Monday to Friday 08.00 to 5.00 Pm and some flexibility required for occasional extended work hours.

Youll also need

• Accuracy in data entry

• Computer skills basic word excel data entry computerized order entry system experience

• Detailed oriented

• Strong communication and stakeholder engagement skills

• Ability to work on-site 5 days/week/ Comfort with ERP/ SAP systems is an asset

What youll receive

As part of Nutrecoyoullbe a member of the SHV family a diverse group of companies with global footprint. Join us andyoullgain access to a wide network ofexpertiseand global career the backing of one of the worlds largest privately owned businesses known for its stability and long-term focus.

In additionyoullreceive

• Robust pension plan with employer matching that begins on Day 1!

• Competitive health benefits - Medical/Dental/Vision/HSA that start on Day 1!

• Short-term/Long-term Disability and Mental Health spending allowance

• Maternal top-up and Tuition Reimbursement

• 15 vacation days to start (tiered)

• Annual bonus

How and why to find out more

We can offer you a rewarding career with real meaning and purpose. Whereyoullfeel proud of the impactful role you perform every day and the part you play in Feeding the Future. So ifyoureinterested in joining us get ready to Own your progress yourpotentialand your career. We aim to review all applications within five business days and will get back to you as soon as possible.

#Ownit

Additional Information

Accessibility:Nutreco is committed to creating an accessible and inclusive recruitment experience. Accommodation is available upon request at any stage of the hiring process. If yourequiresupport please let us know and we will work with you to meet your needs.

AI Screening Disclosure:Nutreco does not use artificial intelligence (AI) or automated decisionmaking tools to screen assess or select candidates at any stage of the recruitment process. All applications are reviewed directly by our Talent Acquisition team and hiring managers.

Background Check:Final candidates who are offered a position willbe requiredto undergo a criminal background check.

Eligibility:Candidates applying to job openings must alreadybe authorized towork independently in the country where the position is based. Employer sponsorship is not available for this role.

Employment Equity:We are committed to employment equity and encourage applications from qualified individuals including women Indigenous peoples persons with disabilities and members of visible minorities.

Pay Transparency Statement:Compensation for roles at Nutreco varies depending on a wide array of factors including but not limited to skill set education and level of experience. We believe in the importance of pay equity and consider the internal equity of our current team members as a part of any final offer.

#SPTN

Our organisation:

Trouw Nutrition is the global leader in innovative feed specialties premixes and nutritional services for the animal nutrition industry. Trouw Nutrition provides species-specific nutritional solutions consisting of feed concepts products and nutritional know-how. The unique combination of products models and services Trouw Nutrition offers boosts productivity and supports animal health through all life stages contributing to our customers peace of mind. Trouw Nutritions nutrition solutions have met the need of farmers and home-mixers feed producers integrators and distributors. Trouw Nutrition has locations in 25 countries and around 5000 employees. Our mission is Feeding the Future.

Equal Opportunity Employer:

Trouw Nutrition is an equal opportunity employer; applicants are considered for all roles without regard to race color religious creed sex national origin citizenship status age physical or mental disability sexual orientation marital parental military status or any other status protected by applicable local law. Please advise us at any point during the recruitment and selection process if you require accommodation. Trouw Nutrition is committed to compliance with all applicable legislation including providing accommodation for applicants with disabilities.