Director, IT End User Experience

When you join Hines you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence earning us a spot on Fast Companys esteemed annual list of the Worlds Most Innovative Companies as well as recognition as one of U.S. News & World Reports Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines.

The Director Global End-User Technology & Experience is responsible for the global strategy delivery and continuous improvement of end-user computing collaboration technologies and corporate office technology standards across the firm. This role oversees desktop engineering device management audio-visual systems telephony platforms and technology enablement for new office openings and office relocations. The Director will lead a small highly specialized global team and work closely with IT Support IT Asset Management Facilities InfoSec and cross functional IT teams to ensure a consistent secure and high-quality end-user experience across all corporate locations. Responsibilities include but are not limited to:

• Define and own the global strategy for end-user computing collaboration and office technology services.
• Establish global standards roadmaps and lifecycle management for user devices operating systems and collaboration tools.
• Lead desktop engineering for Windows and macOS environments.
• Oversee Microsoft Intune End Point Management Mobile Device Management (MDM) and Mobile Application Management (MAM).
• Implement global AV standards including Neat room systems Teams Rooms Zoom Rooms and Logitech technology devices.
• Oversee telephony platforms including Cisco GoTo RingCentral and Zoom.
• Lead technology execution for new offices and office relocations.
• Manage and develop a small global team and key vendors.
• Manage Projects in Jira.

Minimum Qualifications:

• Bachelors degree in MIS Computer Science or 10 years relevant experience.
• 10 years of progressive IT experience with leadership responsibility.
• Experience in a global multi-office enterprise environment.
• Strong expertise in endpoint management AV and telephony technologies.
• Strong budget and vendor management skills.
• Proven experience delivering office technology projects.
• Experience supporting global user populations.
• Strong understanding of ITSM processes.
• Strategic thinker with strong execution discipline.
• Excellent communication and stakeholder management skills.
• Customer-experience mindset.
• Compensation: $190000 - $240000

$93.2billion¹.

.

HinesisproudtobenamedtoFastCompanysprestigiousannuallistoftheWorldsMostInnovativeCompaniesfor2024.¹IncludesboththeglobalHinesorganizationandRIAAUMasofDecember312023.

Weareanequalopportunityemployerandsupportworkforcediversity.

Nocallsoremailsfromthirdpartiesatthistimeplease.