Customer Fleet Manager

Company:

Number of Openings:

Worker Type:

Position Overview:

Job Description:

Coordination of Repairs & Maintenance

• Develop strong working relationships with the Customer the Condition Monitoring team the Reporting Analyst the Preventive Maintenance team and the Sales and Operations Team
• Liaise between local branches the customer and end-user customers to identify required maintenance and repairs
• Based on customer requirements plan and schedule maintenance and repairs to ensure proper execution and on-time completion
• Represent the company in an ethical and professional manner
• Create and follow work orders through execution and ensure accurate invoicing

Reporting

• Define metrics for Analyst to prepare and maintain metrics including utilization preventative maintenance execution and machinery health
• Interpret outputs and schedule and lead all internal and customer meetings to provide current customer fleet status identify priorities and any other specific request/needs

Forecasting

• Provide forecast of required products parts and assets needed on an ongoing basis

Education & Experience:

• HET ticket is an asset
• Minimum 3-5 years of experience managing customer service contracts through coordinating stakeholders. Equivalencies with commensurate experience will be considered.
• Strong understanding of warranty and good will processes

Note: Travel is required in this role - 25 - 50% approximately

At Finning we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer and we actively encourage all individuals to express themselves and achieve their full potential. As a company we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do notdiscriminate against applicants based on gender identity race national and ethnic origin religion age sexual orientation marital and family status and/or mental or physical Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process please inform your recruiter.