Patient Care Specialist

Job Description Summary

How will you make an impact & Requirements

Key Responsibilities

• Greet register and check in patients while ensuring all demographic insurance and consent information is accurate in the EHR

• Collect and process copayments following proper cashhandling procedures

• Verify insurance eligibility and obtain authorizations as needed

• Explain checkin processes insurance requirements and payment expectations

• Answer and route phone calls schedule/reschedule appointments and maintain provider schedules

• Process urgent referrals appointment reminders and medical record requests

• Perform administrative tasks including filing faxing scanning and uploading documents

• Review patient accounts for outstanding balances or documentation issues

• Maintain strict HIPAA compliance and report any privacy or billing concerns

• Prepare route and manage medical documentation with accuracy and confidentiality

• Provide professional courteous service during highvolume or challenging situations

• Coordinate scheduling across multiple providers or departments

• Audit charts and registration data for accuracy and compliance

• Participate in required training workflow updates and process improvement initiatives

• Support the Practice Manager and care team with administrative tasks

• Assist with operational reporting related to scheduling and registration metrics

• Perform other duties as assigned

Requirements

• MUST have prior frontoffice experience in a healthcare setting

• Preferred: Experience in primary care internal medicine or urgent care

• Strong customer service and communication skills

• Ability to multitask in a fastpaced environment

• Familiarity with EHR systems and insurance verification

• Commitment to confidentiality professionalism and accuracy

Why Join Us

• Competitive pay based on experience

• MondayFriday schedule no nights or weekends

• Comprehensive benefits package

• Supportive team environment

• Opportunity to grow within a patientfocused practice

Equal Employment Opportunity

MPG is committed to equal employment opportunities. We will not discriminate against employees or applicants for employment in employment opportunities or practices based on race color sex (including pregnancy) genetic information sexual orientation religion physical or mental disability age military or veteran status marital status familial status national origin or any other legally protected class.

Equal opportunity applies to all areas of the employment relationship including hiring promotions training terminations working conditions pay and other terms and conditions of employment.

Millennium Physician Group (MPG) is committed to the full inclusion of all qualified keeping with our commitment MPG will take steps to assure that people with disabilities are provided reasonable accommodations. Accordingly if reasonable accommodation is required to fully participate in the job application or interview process to perform the essential functions of the

position and/or to receive all other benefits and privileges of employment contact