Customer Service Specialist
Job Location:
Monthly Salary:
Posted on:
30+ days ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Arxada is a global leader in innovative solutions that protect our world. Our groundbreaking technologies in-depth regulatory know-how manufacturing and process development help our customers to safeguard nutrition health and infrastructure efficiently through chemistry and biotechnology that enhance sustainability. We offer a broad portfolio of ingredients and services for multiple end-markets that include Human Health & Nutrition Home & Personal Care Professional Hygiene Paints & Coatings and Wood Protection.
With customers in more than 100 countries the company achieved sales of CHF 2 billion in 2024. Headquartered in Basel (Switzerland) Arxada employs 3200 associates across 24 production sites and 14 R&D centers all committed to our customers success.
With customers in more than 100 countries the company achieved sales of CHF 2 billion in 2024. Headquartered in Basel (Switzerland) Arxada employs 3200 associates across 24 production sites and 14 R&D centers all committed to our customers success.
As a Customer Service & Sales Support Specialist you will be a vital part of our commercial operations working closely with Sales Finance Logistics and our customers to ensure seamless order execution and an excellent customer experience. You will contribute directly to business success by enabling accurate timely and reliable order-to-cash processes supporting sales growth and strengthening customer satisfaction. This role offers the opportunity to collaborate across functions take ownership and make a tangible impact in a dynamic global organization that continues to grow and evolve.
Essential Job Functions:
- Manage customer master data creation and updates ensuring accuracy and compliance within internal systems
- Process and follow up on customer orders in a timely and accurate manner from order receipt through delivery
- Coordinate timely billing activities and collaborate closely with Finance on invoicing and related matters
- Receive document and actively follow up on customer complaints ensuring resolution and continuous improvement
- Arrange and coordinate domestic transportation with appointed service agents monitor shipment progress and ensure on-time delivery
- Support sales activities including quotations price registration sample arrangements and customer requirement questionnaires
- Monitor receivables overdue items and payments in partnership with Sales and Finance to support healthy cash flow
Qualifications & Experience:
- Bachelors degree in a relevant field
- Min. 5 years of professional experience in customer service sales support logistics or a related function
- Fluency in written and spoken English; Japanese language skills are preferred
- Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
- Collaborative mindset with a proactive solution-oriented approach and high attention to detail
Arxada has world class offering in two distinct areas:
Microbial Control Solutions (MCS) focuses on threats posed by microorganisms to people and planet through five distinct business lines including Professional Hygiene Home & Personal Care Wood Protection Paints & Coatings and Material Protection.
Nutrition Care & Environmental (NCE) meanwhile provides materials used to manufacture composites for electronics aerospace and other markets as well as vitamins and nutritional ingredients chemicals and performance intermediates and raw materials for a wide range of high-performance applications.
Microbial Control Solutions (MCS) focuses on threats posed by microorganisms to people and planet through five distinct business lines including Professional Hygiene Home & Personal Care Wood Protection Paints & Coatings and Material Protection.
Nutrition Care & Environmental (NCE) meanwhile provides materials used to manufacture composites for electronics aerospace and other markets as well as vitamins and nutritional ingredients chemicals and performance intermediates and raw materials for a wide range of high-performance applications.
Arxada is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race religion color national origin sex sexual orientation gender identity age status as a qualified individual with disability protected veteran status or any other characteristic protected by law.
Required Experience:
IC
About Company
For more than 80 years, Arxada has led the market in the delivery of trusted, innovative wood preservative technologies for residential and industrial applications.
