Overnight Shelter Worker (FT 32hrs)

Position Title:Shelter Worker

Our Saviours Community Services (OSCS) provides dignified shelter and housing for single adults and basic education classes to adult English language learners in the Phillips Community of South Minneapolis. OSCS takes its name from Our Saviours Lutheran Church which founded our programs in the early 1980s. In 2004 we became alegallyand financially independent nonprofit. We are nota religious organization. Find more about OSCS at Saviours Housingoperatesa 38-bed emergency shelter and permanent supportive housing program for single adults over 18. The shelter provides a bed three meals a day and supportive resources to 19 men and 19 women every night of the year. However people of all genders are welcome. The shelter is currently open to residents 24/7. The program has ten medical respite bedsallocatedto a local cohesive team works together to provide services that offer dignity and Saviours Housing is a program of Our Saviours Community Services.

We offer employees the ability to make a meaningful contribution to the also provide excellent benefits to full-time and part-time (20hours) employees including generous Paid Time Off and Sick Time along with Paid Parental Leave; Paid Holidays; Medical Dental and Vision coverage Employer contributions toward premiums; Employer-paid Short and Long Term Disability and Life Insurance; professional development opportunities; voluntary benefit options including HSA; and participation in 401(k) retirement plan.

This Role: The Shelter Worker provides basic direct services to adult emergency shelter guests of Our Saviours Housing and works to ensure that the shelter is clean safe and welcoming for all guests volunteers and community members. This position is non-exempt full-time regularly scheduled 32 hours per week and reports to the Emergency Shelter Manager. Shifts are between 11 pm-7 am.

Primary Duties and Responsibilities

• Follows OSCS mission and vision policies and procedures.
• Perform shelter guests volunteers and internal customer support.
• Performs front desk service keeping track of people who go in and out of the shelter and monitors the security camera system.
• Perform housekeeping duties such as maintaining cleanliness washing dishes and doing laundry. Occasionally this may include cleaning up bodily fluids and hazardous materials.
• Create and maintain a positive safe and non-threatening atmosphere for all shelter guests staff and volunteers.
• Ensures the shelters operating policies and procedures are communicated and implemented with the shelter guests visitors and volunteers.
• Set and maintain professional boundaries for guests staff and volunteers.
• Use good conflict management and crisis intervention techniques to diffuse difficult situations.
• Provide guest services including orientation to shelter guests making a wake-up call serving meals and attending to other needs of the shelter.
• Welcomes and supports volunteers and collaborates with the Volunteer Coordinator about the volunteer experience.
• Collaborates and keeps open communication between the staff and management by tracking events and important information in the logbook email and other methods.
• Attends and participates in team activities training and staff meetings.
• Other duties as requested and time permits.

Required Skills and Abilities

• Ability to use standard office equipment including computer monitor keyboard and software programs
• Ability to lift and carry up to 30 pounds
• Ability to walk bend twist stoop reach grip push and pull equipment and climb stairs as needed to perform essential job duties
• Ability to read and write English
• Ability to speak read write and understand people using one or more of Spanish Somali Arabic Ukrainian Russian and Farsi/Persian languages (preferred but not required).

Qualifications

• Demonstrated cultural fluency and commitment to diversity.
• Demonstrated team player and winning attitude.
• Takes initiative and works well independently and collaboratively.
• Comfortable working with people from marginalized groups and people with disabilities.
• Comfortable working with people from medical respite and people recovering from drug addiction.
• Shelter and non-profit experience is a plus.

Job Type: Full-time non-exempt

Pay rate: $18.50 to $19.50 hourly

Diversity Equity & Inclusion

OSCS is committed to providing a supportive inclusive work environment. We are an EEO/AA employer and will not discriminate against any applicant or employee because of race color creed religion ancestry national origin gender identity sexual orientation disability age marital status or status with regard to public assistance. We acknowledge that experience is gained through various settings and value informal experience in addition to formal education and work history.

Disclaimer. This job description only summarizes the typical job functions not an exhaustive or comprehensive list of all possible responsibilities tasks and duties of this position. The organization has the sole discretion to amend this job description at any time.