Experienced Service Manager (FULL TIME)

• Simple IRA (Matching)
• Company parties
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance

• Directly manage mentor and develop a team of service technicians.
• Deploy and schedule technicians to jobs based on skill level location and urgency in coordination with the Service Scheduler.
• Conduct regular team meetings performance reviews and ongoing training.

• Oversee the full lifecycle of service tickets from intake to resolution and invoicing.
• Add required parts and materials to jobs accurately and efficiently.
• Ensure timely resolution of service calls and follow-up with clients.
• Monitor open tickets aging jobs and escalate critical issues when needed.

• Provide remote troubleshooting for complex systems including Crestron Elan Ubiquiti UniFi Control4 Sonos Barco ClickShare AV over IP networking and related low-voltage systems.
• Professionally guide clients through basic troubleshooting steps over the phone or via remote access tools.
• Act as the escalation point for difficult technical issues.

• Continuously improve service processes response times and first-time fix rates.
• Maintain accurate records in the service management system.
• Work closely with the Installation Sales and Project Management teams to prevent recurring issues.

• Ensure every client interaction reflects EOC Audios high standards of professionalism and expertise.
• Build strong long-term client relationships through reliable support.

• Minimum 5 years of hands-on experience in low-voltage AV home automation or IT networking service/support.
• Strong technical knowledge of Crestron Elan Ubiquiti Control4 networking (switches access points firewalls) audio/video distribution and related systems.
• Proven ability to diagnose and resolve issues remotely.
• Experience managing and scheduling field technicians.
• Solid understanding of service ticketing systems inventory/parts management and invoicing processes.
• Excellent communication skills able to explain technical concepts clearly to both technical and non-technical clients.
• Organized detail-oriented and able to manage multiple priorities in a fast-paced environment.
• Valid drivers license and clean driving record.

• Prior experience as a Service Manager Service Coordinator or Lead Technician in an AV/integration company.
• Manufacturer certifications (Crestron Control4 Ubiquiti Dante etc.).
• Experience with project management or service software (e.g. iPoint ServiceTitan Jobber or similar).
• Knowledge of commercial AV systems and conferencing solutions (Barco etc.).

Smart Home Integration offers a tremendous growth opportunity for a variety of skill sets including salestechnicianproject management operations and more.

According to CEDIA the global trade association for the home technology industry the most recent 2021 Integrated Home Market Analysis reports the estimated value of the integrated home market at $20.1B. Categories experiencing the most growth include lighting motorized shades lighting control and networking. Smart Home Integrators offer careers insalesoperations marketing project management finance merchandising purchasing technical trades and customer service. If youre seeking to make an impact from the start of your career spark impressive change learn new or innovative skills and most importantly gain success in a field that rewards ambitious hard workersa Smart Home Integration opportunity is for you!

Benefits of working in Smart Home Integration

Opportunity for Growth

If you want a responsible and engaging position in a fun environment why not choosethe Smart Home Integration the proper training and career road map you can write your own ticket!

Gain In-Demand Skills

As consumers focus on improving and connecting their lives at home growth in the smart home sector is booming.