Director, Revenue Operations Technology

JOB SUMMARY:

The Director Revenue Operations Technology is a key leadership role responsible for overseeing the strategy delivery/engineering and support of mission critical revenue operations technologies. This individual is the senior technology leader tasked with developing and deploying online/onsite global food & merchandise technology solutions that enable UDXs strategic growth plans and priorities. This role manages the delivery of complex multi-year capital programs focused on our food & merchandise businesses; and be the key driver of advanced capabilities that will enable world class guest experiences using technology. This role includes hands-on management of the application architecture and delivery of related deployments such as break-fix patches system upgrades and system enhancements.

This role will partner closely within Technology/Engineering Corporate Technology/Infrastructure/Security Digital Product/Innovation PMO data science; business divisions; and functional support partners like Finance Sourcing and HR. This leader must inspire long-term technology enabled business growth & innovation at UDX and be a responsible steward for revenue operations technologies.

MAJOR RESPONSIBILITIES:

Delivery & Execution and Support

• Manage implementation of large complex IT systems ensure high quality performance and compliance with the information security standards.
• Ensure IT programs are properly planned/staffed/executed; budget is accurately projected & managed; risks are identified and mitigated timely & responsibly.
• Facilitate and promote collaboration with business users internal & external technology teams to deliver core and strategic system capabilities.
• Establish positive working relationships with Revenue Operations business and technology groups and external partners.

Cross-Team Collaboration Team Culture Staff Development

• Lead and mentor direct reports/team members in day-to-day management and administration of UPR digital transformation.
• Provides clear executive decision-making and priority management; coaches and builds confidence in staff to make good business decisions using technology & analytical thinking.
• Promote working culture of accountability and technology depth to support Universals physical and virtual business aspirations.
• Drive Universal Culture of team-member satisfaction through effective communication planning risk management and coaching of high-potential candidates at every level of the organization.
• Work seamlessly with other Digital and Technology & business unit leaders to architect and build best in class solutions and experiences.

Strategy Planning Partnership

• Develop drive and build consensus for a comprehensive revenue operations technology strategy.
• Collaborate with business & technology groups third party partners to develop and co-create cutting-edge technology solutions.
• Create innovative technology capabilities.
• Generate & manage short term/long term execution plans.
• Develop scalable system architecture to enable business flexibility and growth.
• Deliver high-quality scalable and maintainable software for a variety of applications & channel solutions; contribute technically to projects.
• Provide technical subject matter expertise and thought leadership on food/retail technology solutions.
• Understands and actively participates in Environmental Health & Safety responsibilities by following established UO policy procedures training and team member involvement activities.
• Performs other duties as assigned.

EDUCATION:

• Bachelors degree in Engineering Technology Analytics or related field from a four-year college or university is required.
• Advanced degree preferred.

EXPERIENCE:

• 10 years in progressive technology delivery and implementation; or equivalent combination of education and experience.
• 10 years experience in global large scale/enterprise system implementations; cross-functional/ERP experience; proven success deploying highly integrated complex applications in a food/retail/hospitality industry.
• Demonstrated technical strategic ability (design to implementation) and ability to manage complex technical delivery at a global scale.
• Proven experience building long-term strategic technology partner relationships.
• Demonstrated experience with food/retail application/technology that combines digital and legacy technology stacks; migrations and system modernization experience a plus.
• Experience in executive communication relationship building and decision making; expert at stakeholder and partner management.

Your talent skills and experience will be rewarded with a competitive compensation package.

Universal Orlando Resort. Here you can.