IT Support Specialist

Job Purpose

Skorpios Technologies Inc. is seeking an IT Support Specialist to provide day-to-day technical support to employees across office and manufacturing environments. This role is responsible for troubleshooting hardware and software issues supporting end users and ensuring reliable operation of IT systems.

This is an excellent opportunity for someone early in their IT career or with a few years of experience who is looking to grow in a hands-on fast-paced environment.

Responsibilities

Provide first-line technical support for desktops laptops mobile devices and peripherals

Respond to and resolve help desk tickets in a timely and professional manner

Set up and configure new user accounts hardware and software

Install upgrade and troubleshoot Windows and Mac operating systems

Support Microsoft 365 applications (Outlook Teams OneDrive etc.)

Assist with basic network troubleshooting (connectivity printers Wi-Fi issues)

Maintain accurate documentation of issues resolutions and system configurations

Support onboarding and offboarding of employees (equipment setup access provisioning)

Escalate more complex issues to senior IT staff or vendors as needed

Assist with inventory tracking and asset management of IT equipment

Provide on-site support in office and manufacturing environments including cleanroom areas as needed

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the job. Duties responsibilities and activities may change at any time with or without notice at the discretion of the company.

Required Education and Experience

Education

Associates or Bachelors degree in Information Technology or related field preferred

Equivalent combination of education certifications and relevant experience will be considered

Experience

15 years of IT support help desk or desktop support experience

Experience supporting end users in a professional environment preferred

Skills/Knowledge/Abilities:

Basic knowledge of Windows and Mac operating systems

Familiarity with Microsoft 365 and user account management

Understanding of basic networking concepts (IP DNS Wi-Fi)

Strong troubleshooting and problem-solving skills

Excellent communication and customer service skills

Ability to manage multiple tasks and prioritize effectively

Ability to work independently and as part of a team

Travel Requirements

Less than 10% anticipated

Why Skorpios

At Skorpios you will be at the forefront of the silicon photonics revolution. We offer the chance to work on truly disruptive technology that is changing how the world connects. You will be part of a team where technical excellence is celebrated and where your contributions have a direct impact on the success of our next-generation product lines.

Skorpios offers an excellent benefits package which includes:

• Competitive Salary
• Medical
• Dental
• Vision
• 401(k)
• Company paid Life Insurance
• Company paid Disability
• Paid Holidays
• Paid Vacation
• Birthday Leave
• Gym Membership Discounts

Export Control / ITAR Statement: This position is located at a facility that operates under International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen U.S. Permanent Resident (i.e. Green Card Holder) Political Asylee or Refugee.

Skorpios Technologies Inc. is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race color religion sex (including pregnancy childbirth or related medical conditions) sexual orientation gender identity or expression national origin ancestry age (40 and over) physical or mental disability medical condition genetic information marital status military or veteran status protected leave status or any other characteristic protected by applicable federal state or local laws.

As a federal contractor Skorpios Technologies Inc. takes affirmative action to employ and advance in employment qualified minorities women protected veterans and individuals with disabilities. We encourage all qualified candidates to apply.

Skorpios Technologies Inc. is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or accommodation due to a disability you may contact us at or

Work Environment

Work is primarily performed in a temperature-controlled open cubicle setting. Frequent interruptions and conversational noise can be expected. This role may also require occasional work in a manufacturing or cleanroom environment.

Work Authorization/Security Clearance Requirements

Authorization may be required to release covered technology to employees who are not U.S. citizens U.S. nationals lawful permanent residents asylees or refugees.

Compensation and Benefits

Skorpios embraces a Total Compensation philosophy that includes a base salary and eligibility for overtime for non-exempt roles.

We offer a comprehensive and competitive benefits package designed to support employee health welfare and retirement. Highlights include healthcare benefits a 401(k) savings plan and paid time off.

Expected salary range: $25.00 $35.00 per hour depending on qualifications and experience.

The actual starting rate will be determined based on role-related criteria including educational qualifications or equivalent experience relevant work history and the skills required for the role.