Team Member-UCC & SMSGW Operations

DLT SMSGW Operations

• Ensure application availability monitor key application and infra alarms Key Business Performance Regulatory parameters (DLT Portals Elastic Nodes SMSGW) etc..
• For key operational issues identified ensuring that the RCA is identified and respective Corrective and preventive actions are taken care with permanent fixes
• Monitor various Cron Jobs procedures and scripts on daily basis ensure anomalies are addressed within time.
• Coordinating with BU and Vendor teams for operational issues for the trouble tickets raised and ensuring that they are closed within SLA
• Ensuring that all operational issues are tracked and respective weekly meetings are conducted with BU & vendor Teams for resolutions
• Ensuring that any Audit related support with respect to DLT & SMSGW is provided

• ITIL Practices and Implementation Incident Problem Configuration Change Management and Security compliance

CRs and UAT Support

• With respect to functionalities/projects ensuring that the requirements are discussed and captured properly in the BRS document by coordinating with various BU teams and vendor teams
• Coordinating for the UAT of billing functionality/project requirements and ensuring that UAT is closed within SLA and moved to production without any issues
• Ensuring respective functionalities are tracked and weekly reports are published with stats & status
• Ensuring that any postproduction movement issues are handled and closed by coordinating with BU & vendor teams
• Ensuring that UAT is done for the Mobile point & short code configurations raised by network team and their production movement is done within SLA
• Ensuring the Development of reports/scripts to extract data reports for various internal requirements

• Graduate B Tech/ Diploma in CSE/ECE/ BCA
• Working experience in Telecom domain for 4-5years
• At least 3-5years of total P2P/A2P SMS related to the Telecom Industry experience with hands on skills in any of the SMSGW or SMSC applications
• Excellent understanding of various stages of SMS Call flows including submission scrubbing various lookups interconnect operator handover and in-depth understanding of various delivery error codes.
• Ability to closely work with the on-prem and cloud infrastructure with application vendor networking and development teams to ensure timely deliverables.
• Work on the prioritized list of defects provided by the application lead/product managers Aggregators or cross functional teams.
• Strong background in Linux Unix Administration (shell scripts) Monitoring OS and Application Patching.
• 1-2yeears of Working experience on Kubernetes/SQL/Redis/ Web applications/Java/ Node JS/React JS
• Azure or any Could experience will be added advantage.
• Should have experience in dealing with Incident management and Resolution software technologies like Ticketing tools

• Good technical analysis and troubleshooting skills
• Effective communication skills
• Taking ownership & responsibility