Service Desk Analyst I Per Diem

Job Description Summary:

Job Description:

Per Diem Service Desk Analyst I
Location: Augusta On-site position (NOT Remote)

Job Responsibilities:

• Provide timely and professional assistance as the organizations first point of contact for technical support handling calls and emails effectively.

• Troubleshoot technical issues documenting user requests and contact information accurately and efficiently.

• Escalate complex requests that cannot be resolved immediately.

• Provide shift coverage as needed including second shift weekend and holiday shifts.

The Ideal Candidate Will Have:

• 1 years of experience in Healthcare IT Customer Service in a Call Center or IT Help Desk support (preferred).

• Strong customer service and phone communication skills.

• Ability to work well in a team environment and communicate effectively.

• Knowledge of Microsoft Windows OS and the Microsoft Office Suite.

• Proficiency in typing and multitasking.

• A positive attitude with a commitment to engaging clients and team members.

If you are passionate about providing excellent service and are ready to join a collaborative service-driven environment we want to hear from you!

Scheduled Weekly Hours:

Work Shift:

Job Exempt:

Benefits:

Supporting all aspects of our employees wellness physical emotional and financial is a critical component of being a great place to work. With the wide range of benefits and programs available employees have the resources they need to be well at every stage of life and plan for the future.

Physical Wellness:

We offer wellness programs and resources to provide employees access to resources for a healthy lifestyle.

Emotional Wellness:

When life gets challenging employees have access to our Employee Assistance Program for employees and anyone in their household.

Financial Wellness:

• Access the wages youve already earned before payday with Payactiv giving you greater flexibility over your finances.

• We offer eligible employees up to 2% of eligible pay in 403(b) company-matching contributions plus another 2% in the 401(a) retirement income plan.

Career Mobility:

Helping our employees develop their skills and grow their careers is critical to how we retain our talent and sustain our business. We do this by offering our teammates a variety of leadership-supported programs and learning and development resources for every stage of their professional development. We know that our employees are our most valuable resource theyre how we grow our business and care for our community.

Equal Opportunity Employer M/F/Vet/Disability Assistive technologies are available. Application assistance for those requesting reasonable accommodation to the career site is available by contacting HR at .