Associate Director, NPS Neuromuscular Program Strategy & Operations
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Job Location:
East Hanover, NJ - USA
Yearly Salary:
$ 152 - 283400
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description Summary
#LI-HybridThe ideal location for this role is East Hanover New Jersey site. Relocation may be possible and requires necessary approvals.
The Associate Director of NPS Neuromuscular Program Strategy and Operations will play a key role in strategy and operations supporting product ordering logistics and connection to other patient services. The associate is responsible for working with internal and external stakeholders (including vendors) to implement new programs and optimize current operations with the goal of delivering a quality customer and patient experience at scale. This includes designing new processes implementing new programs/tools/resources supporting team training efforts and assessing performance. The associate will develop data driven insights to inform key business decisions. The associate also serves as a key point of contact in the collaboration with department leadership market access legal finance and compliance colleagues.
Job Description
Major Responsibilities:
Develop and drive adoption of enhancedcustomer-centric capabilitiesto deliver high qualitysupportto internal and external stakeholders
Engage withNPSNeuromuscularteam to define process optimization opportunities
Support delivery of systems and tools in partnership with IT (as well as 3rd parties) to supportproduct fulfillment patientaccessandthe customerexperience
Measure and analyze key performance metrics and drive continual process improvement. Metricsincludesbut are not limitedto:customer satisfactionnewsystems/application adoption and internal stakeholder satisfaction
Own and resolve escalations related to customer engagement
Leadteamtraining efforts to ensure effective adoption of new processes and tools
Serve as day-to-day liaison with NovartisNeuromuscularcolleaguesto coordinate and streamline processes across Patient Services Finance and Customer Services
Provide regular updates to department leadership on program performance as well as coordinate andfacilitatemonthly and quarterlybusiness reviews
Work closely with internal and external stakeholders to ensure data exchanges and associated reporting aretimelyandaccurate
Communicate to leadership key operational events as they arise to ensure effective business understanding and/or necessary coordination and adjustments
Ensure alignment with NPS & Brand strategies to develop tools necessary for NPS Access & Reimbursement Teams to helpeliminatecoverage barriers for patients.
Partner with NPS Content Center of Excellence (CoE) to adhere to the enterprise content approach
Partner with NPS ContentCoEand external creative agencies to develop communication strategies and materials necessary to execute and educate on NPS programs
Ensure sign-off of concept develop content and submission of materials in FUSE/MAP and rollout/communication plan of tactics to field and front-line patient support associates in the Patient Support Center and/or external Hub partners
Identifyopportunities to apply learnings and content across diseases areas with an Enterprise approach in collaboration with the NPSCoEs
Partner with legal and compliance teams to ensure programs are compliant and evolve as needed based on new laws / regulations with minimal or no oversight
Responsible foridentifyingand reporting adverse events via the established Novartis systems as per applicable processes.
Minimum Requirements:
Education(minimum/desirable):
Bachelors Degree (PharmD RN or MBA a plus)
Required Experience:
7 Pharma commercial experience with 3 of those years of experienceoperatingin patient services space and/or market access is
Proven success in Hub Services
Ability to connect commercial financial and clinical perspectives to develop enhanced value messages and strategies
Comprehensive understanding of access journey for a patient with ability to diagnose issues and impact across comprehensive set of channel participants and vendors
Strong written and verbal communication skills including comfort level with senior management presentations
Strong experience with sales force communication
Proventrack recordleading across cross-functional teams
Preferred Experience:
In depth knowledge of specialtyandbuy and billproductdistribution and service company business models
In-depth knowledge and understanding ofrare diseasepatient services challenges and opportunities
Experience with specialty/buy and bill products
Home office marketing experience
Previousconsultant or vendor experience
The pay range for this position at commencement of employment is expected to be between$152600 and $283400.00/year; however while salary ranges are effective from 1/1/25 through 12/31/25 fluctuations in the job market may necessitate adjustments to pay ranges during this period. Further final pay determinations will depend on various factors including but not limited to geographical location experience level knowledge skills and abilities. The total compensation package for this position may also include other elements including a sign-on bonus restricted stock units and discretionary awards in addition to a full range of medical financial and/or other benefits (including 401(k) eligibility and various paid time off benefits such as vacation sick time and parental leave) dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired employee will be in an at-will position and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time including for reasons related to individual performance Company or individual department/team performance and market factors.
EEO Statement:
The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment hiring training promotion or other employment practices for reasons of race color religion sex national origin age sexual orientation gender identity or expression marital or veteran status disability or any other legally protected status.
Accessibility and reasonable accommodations
The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If because of a medical condition or disability you need a reasonable accommodation for any part of the application process or to perform the essential functions of a position please send an e-mail to or call 1 and let us know the nature of your request and your contact information. Please include the job requisition number in your message.
Salary Range
$152600.00 - $283400.00Skills Desired
Agility Asset Management Commercial Excellence Cross-Functional Collaboration Customer Orientation Healthcare Sector Understanding Influencing Skills Leadership Marketing Strategy Negotiation Skills Operational Excellence Priority Therapeutic Areas Expertise Product Lifecycle Management (PLM) Product Marketing Stakeholder Engagement Stakeholder Management Strategic PartnershipsRequired Experience:
Director
About Company
Novartis is a global healthcare company based in Switzerland that provides solutions to the evolving needs of patients worldwide.
