Benefits Analyst

Nemours is seeking a Benefits Analyst to join our HR/Total Rewards team. This is a hybrid role in Wilmington DE Orlando FL or Jacksonville FL.

Under the direction of the Sr. Director of Benefits & Leave of Absence (LOA) the Benefits Analyst plays a key role in the enterprise-wide administration analysis and ongoing support of Nemours comprehensive benefits programs.

The Benefits Analyst is responsible for supporting the effective consistent and compliant administration of associate benefit plans including health and welfare benefits paid time off programs tuition reimbursement and other benefit offerings. This role serves as a subject-matter resource to associates and internal partners and contributes to continuous improvement of benefit programs vendor performance and operational processes.

Essential Functions

• Perform additional duties and responsibilities as assigned by the associates supervisor.
• Problem Resolution: Partner with associates vendors and internal stakeholders to research troubleshoot and resolve complex benefit-related issues including appeals and escalations.
• Benefit Plan & Policy Interpretation: Serve as a trusted resource for associates HR team members managers and cross-functional partners regarding benefit plans policies and procedures.
• Compliance & Governance: Support regulatory compliance by ensuring benefit administration aligns with plan documents internal policies and federal and state regulations; assist with audits filings and documentation as needed.
• Annual Benefit Processes: Lead or support annual activities such as open enrollment non-discrimination testing Form 5500 filings required compliance notices and updates to benefit communications and plan materials.
• Ongoing Plan Administration: Execute and manage day-to-day operational processes related to the administration of health and welfare plans PTO programs tuition reimbursement and related benefits.
• Associate Communications: Assist in the development and delivery of benefit education and communication strategies including new associate orientation web content maintenance and targeted outreach initiatives.
• Reporting Analysis & Reconciliation: Prepare and maintain reports; conduct data audits and analysis; reconcile eligibility payroll vendor billing and contribution discrepancies; and process invoices in support of benefit plans.
• Vendor Management: Collaborate with external vendors and third-party administrators to address service issues enhance processes and improve associate experience.
• Implementation & Change Management: Support the Sr. Director of Benefits & LOA with the implementation of new or revised benefit plans systems vendors processes and acquisitions.

Qualifications

• Bachelors degree or equivalent experience including up to 34 years of formal training or education beyond high school.
• Minimum of 35 years of experience in a Human Resources role; benefits administration experience strongly preferred.
• Demonstrated ability to manage multiple priorities analyze data and maintain a high level of accuracy and confidentiality.
• Strong communication problem-solving and collaboration skills.