Hospitality Services Manager- Dorothy Day Place

Hours of work: Full time Monday to Friday 40 hours per week - some overtime will be required to support evenings and on occasion weekends

Rate of pay: $31.03- $37.42 - Hourly (Starting salary will be determined by factors such as relevant experience qualifications internal equity and market conditions)

Reason for posting: This posting is for an existing vacancy.

Who We Are

At Good Shepherd we are committed to providing hope and enhancing dignity and self-determination for individuals and families. To learn more about Good Shepherd visit our website at

This opportunity is with our Good Shepherd Hospitality Services Manager- Dorothy Day Place

How You Will Make an Impact

Dorothy Day Place provides low-barrier permanent supportive housing to women (cis Trans non-binary 2 Spirit) who have experienced chronic homelessness in the community. The program offers a hospitable and respectful environment for people who face significant personal and structural barriers to accessing and maintaining housing. Commitment to the provision of cultural safety and Trans/Gender positive space is prioritized. Dorothy Day operates within a trauma-informed feminist anti-racist/anti-oppressive framework and is firmly rooted in harm reduction principles.

• Thorough knowledge of issues impacting women (cis Trans non-binary 2 Spirit) including gender-based violence child witnessing homelessness poverty mental health harm reduction and substance use
• Prepare budgets and monitor revenues and expenses responsible for the purchasing of supplies
• Interview onboard and train new employees
• Supervise the hospitality team and volunteers including scheduling training performance evaluation and service delivery planning
• To provide after hours on-call support as needed
• Coordinate catering requests as needed
• Liaise with Good Shepherd Housing Department to manage relationships with suppliers/outside contractors for the provision of materials contracted work cleanly and dignified environment and security and safety provisions
• Respond and coordinate/schedule maintenance concerns/work orders within Dorothy Days programs and facilities
• Provide support to contractors/maintenance personnel on-site
• Collaboration and communication with the development office and program donors
• Leadership of department Health and Safety program including development of procedures training and remain current on health and safety legislation
• Represent Good Shepherd at community events as required
• Responsible for participating in Good Shepherds Health and Safety programs procedures and work in compliance with the provisions of the Occupational Health and Safety Act and its regulations to minimize risk to clients staff and others as well as to the property of the Good Shepherd

What Youll Bring to Our Team

• A completed post-secondary education in a relevant field of study is required. Relevant area of study includes but are not limited to Hospitality Culinary Arts or Food and Beverage Management
• Minimum of three years related experience.
• Minimum of 2 years of leadership supervisory or management experience is required
• G class license and ability to drive the Good Shepherd Vehicles
• Demonstrated customer/client service and communication skills
• Planning inventory management and budgeting experience
• Health and Safety certification (sector specific) or willingness to be certified
• Safe food handling certification or willing to be certified
• CPR/First Aid certification required
• Non-violent crisis intervention training or a willingness to be certified
• Committed to anti-racist/anti-oppressive practice and to the mission and values of Good Shepherd Centres
• Fluency in a language in addition to English is an asset
• Demonstrated understanding of workplace health and safety practices and understanding of an employees responsibility under current legislation

What We Offer

• Be a part of a caring TEAM THAT SUPPORTS OUR LOCAL COMMUNITY
• Support for continuing EDUCATION AND PROFESSIONAL DEVELOPMENT
• Staff recognition programs along with access to self-care supports and EMPLOYEE /
• FAMILY ASSISTANCE PROGRAM (EAP)
• POSITIVE and ENCOURAGING atmosphere
• Make a difference and provide HOPE
• Extended Health Benefits

Join our team and be part of a group that values hard work dedication and the importance of maintaining a positive environment for everyone.

Good Shepherd a ministry of the Hospitaller Order of St. John of God is an equal opportunity employer operating within an anti-racist and anti-oppression framework. We strive to establish workplaces that reflect and are enhanced by the rich diversity of the community we serve.

Good Shepherd welcomes and encourages applications from all people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you need accommodations please contact Human Resources at .

Required Experience:

Manager