Technical Program Manager II Enterprise

Join Axon and be a Force for Good.

At Axon were on a mission to Protect Life. Were explorers pursuing societys most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products we work better together. We connect with candor and care seeking out diverse perspectives from our customers communities and each other.

Life at Axon is fast-paced challenging and meaningful. Here youll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Location: We are hiring in all Axon hub sites (Boston Atlanta New York City Seattle Sterling and Scottsdale). When staff is not traveling they are expected to be in the office at least 1 day a week.
Travel: 2040% (domestic) onsite with Enterprise customers
Reports to: Sr Director of Professional Service Enterprise
Direct Reports: None

About the Role

As a Technical Program Manager II at Axon you will help deliver complex enterprise deployments for our Strategic Enterprise customers. Youll partner with customers product engineering and delivery teams to coordinate programs from planning through deployment and adoptionensuring successful execution and strong customer outcomes.

This role operates in fast-paced customer-facing environments where priorities may shift and collaboration is critical. Youll help bring structure to complex programs proactively manage dependencies and risks and maintain alignment across cross-functional teams while balancing customer needs with product and operational realities.

Success in this role comes from strong execution effective communication and a willingness to learn and grow in high-impact environments. If you enjoy solving problems coordinating across teams and delivering technology that makes a real-world impact this role is for you.

What Youll Do

• Support end-to-end delivery of enterprise-scale programs for Strategic and Global customers helping drive execution from planning through deployment acceptance and adoption.
• Manage multiple workstreams simultaneously tracking scope timelines dependencies and risks to ensure successful delivery outcomes.
• Partner with Product and Engineering teams to help translate customer and regulatory requirements into actionable delivery plans.
• Serve as a key point of coordination for customers and internal stakeholders helping maintain alignment communication and accountability throughout delivery.
• Collaborate across Sales PSO Engineering Product and external partners to support effective program execution.
• Identify risks blockers and dependencies early and work with stakeholders to drive timely resolution.
• Support program-level change management by helping adapt plans and communicate impacts as requirements evolve.
• Communicate technical and operational updates clearly to technical operational and customer audiences.
• Contribute to continuous improvement efforts by identifying opportunities to improve delivery processes tools and team coordination.
• Support a collaborative team culture by sharing knowledge documenting lessons learned and contributing to operational excellence across the organization.

What Were Looking For

Experience & Skills

• 5 years of experience supporting or leading technical programs in enterprise SaaS hardware-enabled platforms or customer-facing technical environments.
• Experience coordinating cross-functional projects or deployments involving multiple stakeholders and technical teams.
• Strong foundational program management skills including scope schedule risk dependency and change management.
• Experience working cross-functionally with Product Engineering Sales Customer Success or Professional Services teams.
• Ability to operate effectively in fast-moving environments with changing priorities and evolving requirements.
• Strong communication skills including the ability to explain technical concepts clearly to different audiences.
• Demonstrated ability to manage multiple priorities while maintaining attention to detail and execution quality.
• Analytical and problem-solving skills with a practical customer-focused mindset.
• Interest in improving operational processes and contributing to scalable delivery practices.
• Bachelors degree in Business Engineering Information Systems or equivalent practical experience; PMP certification or equivalent experience preferred.

How We Work (Axon Values in Action)

• Win Right: Helps drive successful Enterprise deployments through strong execution collaboration and customer focus.
• Own It: Takes accountability for assigned programs and workstreams follows through on commitments and proactively addresses challenges.
• Be Obsessed: Builds positive customer relationships listens actively and supports customers through complex technical and operational changes.
• Join Forces: Collaborates effectively across Sales Product Customer Success Engineering and PSO teams to support aligned delivery outcomes.
• Boldly Go: Learns Axon products and enterprise delivery practices quickly while helping identify opportunities to improve customer and team experiences.
• Expect Candor: Communicates openly and clearly raises concerns early and contributes constructively to problem-solving discussions.
• Aim Far: Contributes to scalable delivery practices and continuously develops program management and leadership capabilities.

What Success Looks Like

A successful Enterprise TPM II:

• Successfully supports delivery of complex enterprise programs with consistent execution and strong customer outcomes.
• Demonstrates ownership organization and sound judgment in dynamic delivery environments.
• Builds trust with customers and cross-functional teams through proactive communication and reliable execution.
• Effectively manages changing priorities while maintaining alignment across stakeholders.
• Contributes to process improvements and helps strengthen scalable delivery practices across the organization.

Why This Role Matters

Axons Enterprise customers rely on technology that performs in high-stakes real-world environments. This role helps ensure enterprise deployments are delivered effectively adopted successfully and supported through strong coordination and execution.

As a Technical Program Manager II you play an important role in connecting customer needs cross-functional execution and mission impacthelping Axon deliver technology that protects life when it matters most.

Dont meet every single requirement Thats ok. At Axon we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer better place. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If youre excited about this role and our mission to Protect Life but your experience doesnt align perfectly with every qualification listed here we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Important Notes

The above job description is not intended as nor should it be construed as exhaustive of all duties responsibilities skills efforts or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

We collect personal information from applicants to evaluate candidates for employment. You may request access deletion or exercise other CCPA rights ator via ourAxon Privacy Web Form. For more information please see the Your California Privacy Rights section of ourApplicant and Candidate Privacy Notice.

Axons mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axons impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental health and safety regulations policies and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice advances equity values diversity and fosters inclusion. Were committed to hiring the best talent regardless of race creed color ancestry religion sex (including pregnancy) national origin sexual orientation age citizenship status marital status disability gender identity genetic information veteran status or any other characteristic protected by applicable laws regulations and ordinances and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process please email Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.

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