Medical Office Assistant I Sleep Laboratory Map II

Are you passionate about serving our patients with Love and ExcellenceIf so consider applying for this position at ChristianaCare.

Our Sleep Laboratorylocated in Newark De is looking for a full-timeMedical Office Assistant Iis responsible for creating a friendly welcoming calm and efficient environment for the practice. The Medical Office Assistant I serves patients with poise and compassion fields phone calls answers patient questions schedules appointments registers patients updates the EMR and represents the sleep laboratory every time there is interaction with a patient.

The responsibilities of the Medical Office Assistant I will include but are not limited to.

• Schedules appointments with awareness of insurance provider and practice location
• Greets and interacts with patients in a professional manner to collect required demographic and financial information. Processes/verifies referral information and eligibility for insurance reimbursement as needed.
• Maintains confidentiality of workplace & patient information.
• Collects payments according to insurance requirements.
• Verify insurance coverage & coordinates referrals.
• Performs day-end reconciliation of appointments & payments received.
• Answer all phone calls in a professional manner and relays accurate messages.
• Put messages in to provider(s) and respond to messages from provider(s).
• Communicate with provider and staff through EMR.
• Communicate with internal and external departments.
• Keeps patients up to date on issues until resolution can be accomplished.
• Facilitate testing labs appointments etc for patients.
• Prepares medical records to include scanning and indexing tests reports etc into patient charts as needed.
• Responsible for researching issues and responding to the patient in a timely and professional manner.
• Assists with copying faxing and general administrative support.
• Performs assigned work safely adhering to established departmental safety rules and practices; reports to supervisor in a timely manner any unsafe activities conditions hazards or safety violations that may cause injury to oneself other employees patients and visitors.
• Performs other related duties as required.

Benefits of working at ChristianaCare

• Work in a role that directly impacts the lives of our patients staff & community!
• Generous PTO Competitive Pay & Robust Benefits Package.
• 403B company match and Tuition Reimbursement
• 12 weeks Paid Parental Leave (after 1 year)

Office Hours:

• Day Shift - 8:00am - 4:30pm (7:30am - 4p while training)

Qualifications:

High School Graduate or equivalent required.

Experience in a medical office setting is preferred.

Knowledge skill and ability requirements:

Knowledge of insurance carriers

Preferred knowledge of ICD CPT Codes & Medical Terminology

Knowledge of physician office systems and practices

Ability to work with computers

Knowledge of referral process

maintain patient confidential information possess excellent customer service skills and warm welcoming demeanor

display good oral and written communication skills

detail oriented to ensure tasks are completed

handle a fast-paced environment with high activity

Physical demands:

Sitting with intermittent standing and walking occasional bending and reaching intermittent light lifting and carrying.

Working conditions:

Fast-paced medical office setting. Work schedule may vary.

About ChristianaCare

Delivering health not just health care is our promise to our community. Be a part of an organization that makes a difference in a BIG way by impacting the lives of each other and the communities we serve.

From the clinical providers to the logistical support everyone is delivering a semblance of care in our community through their role. As an organization that puts patients first anchoring ourselves inLoveandExcellence this delivery of care and dedication of being excellent today and even better tomorrow make us all caregivers here at ChristianaCare.

Christiana Care Health System is an equal opportunity employer firmly committed to prohibiting discrimination whose staff is reflective of its community and considers qualified applicants for open positions without regard to race color sex religion national origin sexual orientation genetic information gender identity or expression age veteran status disability pregnancy citizenship status or any other characteristic protected under applicable federal state or local law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Christiana Care Health System is an equal opportunity employer firmly committed to prohibiting discrimination whose staff is reflective of its community and considers qualified applicants for open positions without regard to race color sex religion national origin sexual orientation genetic information gender identity or expression age veteran status disability pregnancy citizenship status or any other characteristic protected under applicable federal state or local law.

Post End Date

EEO Posting Statement

ChristianaCare offers a competitive suite of employee benefits to maximize the wellness of you and your family including health insurance paid time off retirement an employee assistance program. To learn more about our benefits for eligible positions visit Experience:

Junior IC