Specialist Network Technology Support (Government)

This position requires office presence of a minimum of 5 days per week and is only located at customers site.

AT&T Global Public Sector is a trusted provider of secure IP enabled cloud-based network solutions and professional services to theDepartment of Defense. We are dedicated to recruiting developing and empowering a diverse high-performing workforce that is passionate about what they do committed to our shared values and dedicated to our customers mission.

Candidate will be part of a fast-paced technical team which focuses on customer requirements operational support logistics support and implementing smart solutions. Candidates should be well versed in Network Technology monitoring analyzing troubleshooting logistics and taking rapid actions to resolve network events. Candidate will also be supporting development and long-range planning aspects of the industry. The position is located on Oahu Hawaii.

Ensure the reliability and continuous operation of AT&Ts Optical IP Core Mobility and advanced communication technologies through 24x7 technical support fault and lifecycle management and comprehensive understanding of end-to-end services.

Job Duties/Responsibilities:

• Troubleshooting and Issue Resolution: Diagnose network problems provide technical support manage incidents coordinate root cause analysis restore service and solve Tier 2 issues.
• Network Monitoring and Maintenance: Monitor network performance perform routine maintenance optimize operations and proactively maintain system configurations using alarm and KPI monitoring.
• Manage Network Elements and Logistical Support: Monitor troubleshoot & analyze Network Elements for Operational support and System Functions. Support Network Equipment through warehouse management cost estimates and create economic deliverables such as Inventory Record Forecasts and Supplier schedule of deliverables.
• Configuration and Deployment: Configure network devices deploy network solutions manage configurations and implement vendor/IT fixes or design changes.
• Collaboration and Coordination: Work with teams coordinate with vendors support projects collaborate with business partners in DevOps and interact with customers.
• Documentation and Reporting: Maintain documentation create technical and process documentation review and interpret technical and vendor specifications and generate reports.
• Technical Proficiency and Leadership: Demonstrate sound technical knowledge mentor peers and new hires resolve complex problems provide training and promote knowledge sharing.

Required Clearance:

Secret (#secret)

Additional Clearance Requirements:

Environmental Requirements

Required Qualifications:

10 years working in Network Operations and Logistical support performed field surveys network troubleshooting and analysis supported logistical solutions and activated data transport services

Desired Qualifications:

• Bachelors Degree (BS/BA) desired
• First Aid/AED/CPR certified
• Security Plus certified

Weekly Hours:

Time Type:

Location:

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age color national origin citizenship status physical or mental disability race religion creed gender sex sexual orientation gender identity and/or expression genetic information marital status status with regard to public assistance veteran status or any other characteristic protected by federal state or local addition AT&T will provide reasonable accommodations for qualified individuals with disabilities.AT&T is a fair chance employer and does not initiate a background check until an offer is made.