People Governance and Accountability Senior Manager

Were on a mission to make money work for everyone.

Were waving goodbye to the complicated and confusing ways of traditional banking.

After starting as a prepaid card our product offering has grown a lot in the last 10 years in the UK. As well aspersonal and business bank accounts we offer joint accounts accounts for 16-17 year olds a free kids account and credit cards in the UK with more exciting things to come beyond. Our UK customers can also save invest andcombine their pensions with us.

With our hot coral cards and get-paid-early feature combined with financial education on social media and our award winning customer service we have a long history of creating magical moments for our customers!

Were not about selling products - we want to solve problems and change lives through Monzo

London/Cardiff/UK Remote c.85000 Incentive Awards tied to your performance Benefits

Our People Governance & Accountability team

We call it Monzo Magic. Mission. Action. Growth. Inclusion. Care. It runs through everything that we do and within the People Collective its how we set Monzo up for success by bringing mission led people together to do work and banking differently. We foster a culture that centres on our customers and brings together the best of tech with the best of banking. We empower a diverse high performing innovative and agile workforce in doing the most impactful work of their careers to date. Its an ambitious task to scale this culture and ways of working but its a mission were committed to.

At Monzo we want governance to do more than keep us safe. It should be clear practical and scalable. It should help us grow with confidence and make accountability work well in real life.

Thats what our People Governance & Accountability team is here to do.

Were a small high-impact team working at the intersection of People Legal Compliance and Risk. We own the end-to-end design and operation of Monzos accountability and people governance frameworks globally making sure our approach stands up to internal and external scrutiny and works effectively in practice.

Were looking for a People Governance and Accountability Senior Manager to join us. This is an individual contributor role with meaningful scope. Youll own operational delivery across our people governance and accountability frameworks and continuously improve how they work over time and partner with teams across Monzo to keep things clear efficient and well controlled. Youll report to the People Governance & Accountability Lead and work closely with two other team members.

Youll play a key role by...

owning and coordinating the day-to-day operational delivery of people governance and accountability at Monzo. Youll help turn complex regulatory requirements into practical efficient and well-controlled processes that work at scale.

This isnt just about keeping things compliant. Youll help make sure Monzo can operate confidently across people-related regulation accountability regimes and broader governance requirements in multiple jurisdictions while improving the experience and efficiency of how the work gets done.

This role has influence and impact across the People Collective and Monzo as a whole. The quality of your judgement attention to detail delivery and partnership will directly affect how effectively Monzo manages accountability risk and regulatory scrutiny as we grow.

What youll be doing

This role blends people and governance expertise regulatory knowledge operational ownership and systems thinking.

As you scale with us you will:

• Manage the day-to-day delivery of our accountability regimes (SMCR and IAF/SEAR) making sure key processes controls timelines and outputs are delivered to a high standard.
• Run business-as-usual activities across fit and proper assessments certification accountability processes (including applications and mapping) governance documentation and regulatory reporting.
• Coordinate day-to-day work across the team ensuring priorities are clear and delivery stays on track.
• Act as a trusted subject matter expert on accountability and people governance supporting stakeholders to navigate complexity and make thoughtful risk-based decisions.
• Build and evolve our broader people governance framework including how we manage people-related risk controls decision-making and organisational change.
• Identify and deliver improvements to processes controls and tooling making our frameworks more efficient scalable and easier to use.
• Partner closely with teams across People Legal Compliance Risk & Controls Company Secretariat our Board and the wider business to land decisions and keep work moving.
• Support audit assurance and regulatory engagement with high-quality evidence papers reporting and process management.
• Use data and insight to spot themes identify risks prioritise improvements and shape the teams operational roadmap.
• Work closely with the People Governance & Accountability Lead on higher-risk issues strategic changes and the continued evolution of our global frameworks.

What youll own

Operational ownership

Youll own the day-to-day running of people governance and accountability at Monzo making sure our core frameworks operate effectively deadlines are met outputs are high quality and work is delivered with consistency and control.

Continuous improvement

Youll identify smarter ways to do things improving processes controls and tooling. That could mean automating manual work evolving governance cadences or building more efficient and scalable workflows that reduce risk and friction.

Cross-functional delivery

Youll work closely with a wide range of stakeholders to ensure people governance and accountability requirements are clear practical and implemented effectively across the business.

Risk and judgement

Youll apply thoughtful risk-based judgement to support pragmatic decision-making balancing pace control consistency and business needs.

Insight and prioritisation

Youll use data reporting and feedback to identify themes spot risks and prioritise where the team should focus helping shape how the function continues to evolve.

Wed love to hear from you if

• You have strong experience in a regulated environment ideally in governance compliance risk or legal.
• You have hands-on experience of SMCR in a UK dual-regulated (FCA/PRA) firm and familiarity with IAF/SEAR or other accountability regimes.
• You can translate regulatory or policy requirements into clear practical processes training and guidance.
• You have experience planning and leading projects from end to end driving delivery and keeping work on track.
• Youre collaborative and thoughtful in how you work and youre great at bringing together different stakeholders to solve problems well.
• You are a strong communicator whether youre writing governance papers improving processes or talking through nuanced decisions.
• Youre comfortable building relationships with senior stakeholders and presenting to senior forums.
• Youre comfortable working independently and adapting to changing priorities focusing quickly on higher-risk areas when needed.
• You enjoy building and improving ways of working - spotting gaps bringing structure and creating more effective reliable processes.
• You use data and judgement together and youre confident making pragmatic recommendations when there isnt a perfect answer.
• You thrive in a fast-moving environment where you have to balance control pace and practicality.

Whats in it for you

c.85000 Incentive Awards tied to your performance

We offer flexible working hours and trust you to work enough hours to do your job well and at times that suit you and your team.

1000 learning budget each year to use on books training courses and conferences.

We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup.

Plus lots more! Read our full list of benefits.

The application journey has 4 key steps

• First stage - Recruiter screen
• Second stage - Initial Call with Hiring Manager
• Third stage - Task
• Fourth stage - Role and values interview

This process should take around 2-3 weeks - your schedule is really important to us so we promise to be as flexible as possible!

We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here.

The closing date for applications is 25th May 2026

#LI-DH1 #LI-REMOTE

Equal opportunities for everyone

Diversity and inclusion are a priority for us and were making sure we have lots of support for all of our people to grow at Monzo. At Monzo were embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.

Were an equal opportunity employer. All applicants will be considered for employment without attention to age ethnicity religion sex sexual orientation gender identity family or parental status national origin or veteran neurodiversity or disability status.

If you have a preferred name please use it to apply. We dont need full or birth names at application stage