AD, Content Planning & Standards
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Job Location:
East Hanover, NJ - USA
Yearly Salary:
$ 145600 - 270400
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description Summary
#LI-HybridThe ideal location for this role is East Hanover New Jersey site. Relocation may be possible and requires necessary approvals.
The Associate Director NPS Content Planning & Standards for the rare disease portfolio will be responsible for designing and delivering the best omni-channel content experience for patients practices and internal customers. This individual will report to the Executive Director Content Planning & Standards and will be responsible for designing building and delivering enterprise content on our NPS platforms to provide the best patient support to our customers. This includes harmonizing enterprise templates for start forms emails faxes text messages websites call materials field materials print and digital materials etc. This role will also be accountable for the content approval process through MAP / FUSE and ensuring the templates remain updated.
To do this successfully this individual will bring a strong customer voice into all key enterprise content design decisions. This individual will also possess a deep understanding of our NPS programs technology processes and operations.
Job Description
Major Accountabilities
Support the enterprise template creation and delivery process bydemonstratinga very strongunderstanding of patient services including business processes technology landscape operational flows program design and operational challenges.
Demonstrate deep understanding of the patient services landscape including Bene-fit Investigation Prior Authorization Co-pay patient & practice authorizations con-sent / opt-outs and ongoing refill management solutions for all product archetypes.
Single point of accountability for design development and approval (MAP/FUSE) of all NPS enterprise content / templates including start forms emails faxes text messages websites call materials field materials print and digital materials etc.
Partner with UX and research teams to conduct scalable user research and testing to help understand how internal & external usersinter-actwith and feel aboutour content design.
Support EDContent Planning &with managing department budget and re-sourcing including third-party agencies relationships and deliverables; Creativelysolve formissing information using internal and external sources.
Support the EDContent Planning & Strandardswith increasingawareness andexpertiseof experience design best practices standards and methods leading to more effective business management.
Education
Bachelors Degreerequired(MBA preferred)
Experience:
4 yearsof pharmaceuticalbiotechor healthcare industry
Minimum of 2 yearsof experience in patient services and reimbursement operations either in Pharma or at reimbursement HUBs
Rare diseaselaunchexperience preferred
Demonstrated understanding within the Patient services technology landscape.
Product management experience in delivering customer service experience by leveraging omni-channel technologies.
Demonstrated ability to design develop and deliver content and template to patients and customers.
Business acumen - ability to link multiple insights across brands and channels to generate insights prioritize business questions and develop effective recommendations.
Demonstrated partnering and influencing skills stakeholder management project management peoplemanagement.
The pay range for this position at commencement of employment is expected to be between$145600.00 and $270400.00/year; however while salary ranges are effective from 1/1/25 through 12/31/25 fluctuations in the job market may necessitate adjustments to pay ranges during this period. Further final pay determinations will depend on various factors including but not limited to geographical location experience level knowledge skills and abilities. The total compensation package for this position may also include other elements including a sign-on bonus restricted stock units and discretionary awards in addition to a full range of medical financial and/or other benefits (including 401(k) eligibility and various paid time off benefits such as vacation sick time and parental leave) dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired employee will be in an at-will position and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time including for reasons related to individual performance Company or individual department/team performance and market factors
EEO Statement:
The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment hiring training promotion or other employment practices for reasons of race color religion sex national origin age sexual orientation gender identity or expression marital or veteran status disability or any other legally protected status.
Accessibility and reasonable accommodations
The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If because of a medical condition or disability you need a reasonable accommodation for any part of the application process or to perform the essential functions of a position please send an e-mail to or call 1 and let us know the nature of your request and your contact information. Please include the job requisition number in your message.
Salary Range
$145600.00 - $270400.00Skills Desired
Agility Cross-Functional Collaboration Customer Engagement Customer Experience Customer Insights Data Analytics Data Strategy Digital Marketing Marketing Strategy Market Research Media Campaigns Product Marketing Stakeholder Engagement Stakeholder Management Team Leadership Waterfall Model
About Company
Novartis is a global healthcare company based in Switzerland that provides solutions to the evolving needs of patients worldwide.
