Global IT Service Desk Technician

As a leading financial services and healthcare technology company based on revenue SS&C is headquartered in Windsor Connecticut and has 27000 employees in 35 countries. Some 20000 financial services and healthcare organizations from the worlds largest companies to small and mid-market firms rely on SS&C for expertise scale and technology.

Job Description

Global IT Service Desk Technician

Locations: Denver CO Hybrid

Get To Know Us:

The Global Service Desk (GSD) team is the front line of IT for SS&C and our external clients supporting users across various business units. The team provides hardware and software assistance guidance on the use of company systems and ensures that all support interactions follow established processes and service expectations.

This role supports routine daily incidents and requests as well as moderately complex issues requiring deeper troubleshooting than standard frontline support. Technicians collaborate with more senior technical staff for escalations and contribute to team knowledge and continuous improvement efforts.

Why You Will Love It Here!

• Flexibility: Hybrid Work Model and Business Casual Dress Code including jeans
• Your Future: 401k Matching Program Professional Development Reimbursement
• Work/Life Balance: Flexible Personal/Vacation Time Off Sick Leave Paid Holidays
• Your Wellbeing: Medical Dental Vision Employee Assistance Program Parental Leave
• Wide Ranging Perspectives: Committed to Celebrating the Variety of Backgrounds Talents and Experiences of Our Employees
• Training: Hands-On Team-Customized including SS&C University
• Extra Perks: Discounts on fitness clubs travel and more!

What You Will Get To Do:

• Provide remote first technical support for desktops laptops mobile devices peripherals applications and software. At times hand-on support may be required when in-office.
• Troubleshoot and resolve issues that range from basic to moderately complex.
• Install configure and maintain operating systems software and hardware following defined standards.
• Diagnose workstation-level network issues application errors authentication problems and system performance concerns.
• Perform account management tasks including access requests and password support.
• Document troubleshooting steps resolutions and create or update knowledge articles.
• Collaborate with senior IT teams when advanced support or system-level changes are required.
• Participate in support initiatives small-scale improvement activities and workflow enhancements.

What You Will Bring:

• 24 years of experience in IT support service desk or technical troubleshooting roles.
• Solid understanding of Windows and MacOS operating systems MS Office applications workstation hardware multi-factor authentication platforms Active Directory Citrix environments VPN.
• Strong troubleshooting and analytical skills with the ability to identify and resolve technical issues independently.
• Familiarity with user account management and basic networking concepts.
• Excellent communication and customer service skills with the ability to explain technical details clearly.
• Ability to follow defined procedures while also recognizing when to escalate.
• Strong organizational skills attention to detail and commitment to accurate documentation.
• A willingness to learn adapt and collaborate with a diverse technical team.

Thank you for your interest in SS&C! If applicable to further explore this opportunity please apply directly with us through our Careers page on our corporate website: explicitly requested or approached by SS&C Technologies Inc. or any of its affiliated companies the company will not accept unsolicited resumes from headhunters recruitment agencies or fee-based recruitment services.

Applications will be accepted on an ongoing basis until the position is filled.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race color religious creed gender age marital status sexual orientation national origin disability veteran status or any other classification protected by applicable discrimination laws.