Director Human Resources Operations

At SCP Health what you do matters

As part of the SCP Health team you have an opportunity to make a difference. At our core we work to bring hospitals and healers together in the pursuit of clinical effectiveness. With a portfolio of over 8 million patients 7500 providers 30 states and 400 healthcare facilities SCP Health is a leader in clinical practice management spanning the entire continuum of care including emergency medicine hospital medicine wellness telemedicine intensive care and ambulatory care.

Why you will love working here:

- Strong track record of providing excellent work/life balance.

- Comprehensive benefits package and competitive compensation.

- Commitment to fostering an inclusive culture of belonging and empowerment through our core values - collaboration courage agility and respect.

Responsibilities:

Leadership & Operating Model

• Provide day-to-day leadership coaching and performance management for the HR operations and service delivery team
• Define and evolve the HR service delivery operating model including tiered support escalation paths and clear roles and responsibilities across HR and IT partners
• Oversee vendor and partner performance (as applicable) and ensure services are delivered to agreed standards and controls

HR Service Center (HRSC) Leadership

• Lead and continuously improve HR Service Center operations evolving from transaction processing to a proactive technology-enabled service model
• Define service standards and manage performance through SLAs KPIs and operational reviews; identify trends and remove root causes of defects and rework
• Own case management workflow and knowledge management capabilities (e.g. ServiceNow) to increase self-service improve resolution quality and reduce repeat contacts
• Expand and optimize digital HR experiences and self-service tools for employees and managers including guided support and knowledge-centered service
• Ensure accurate timely execution of HR lifecycle transactions (e.g. onboarding job changes offboarding) with clear handoffs controls and continuous improvement
• Maintain and communicate a clear HR service catalog and tiered support model to ensure consistent intake routing and resolution
• Establish voice-of-customer and quality monitoring practices (e.g. CSAT case audits and knowledge health) to continuously improve service

HR Project Management (PMO)

• Build and lead HR PMO governance including intake scope definition prioritization and decision-making forums
• Implement a standardized intake and prioritization framework and maintain roadmap visibility to support quarterly planning and trade-off decisions
• Manage an integrated portfolio of HR initiatives aligned to enterprise strategy proactively surfacing risks dependencies and resourcing needs
• Drive delivery rigor across HR projects (plans milestones communications and issue resolution) to ensure timely execution and clear accountability
• Implement resource planning and benefits tracking to measure outcomes and value realization including post-implementation reviews

HR Data Analytics & Insights

• Set the HR data and analytics strategy including governance definitions data quality standards and reporting cadence
• Establish data stewardship roles and standard definitions to promote a single source of truth across HR reporting and analytics
• Deliver standardized dashboards and performance insights across HR functions to support leader decision-making
• Analyze workforce trends and drivers to surface implications opportunities and risks for HR and business leaders
• Enable predictive and scenario-based analytics to support workforce planning and strategic initiatives
• Translate complex information into clear executive narratives recommendations and action plans

Process Excellence & Continuous Improvement

• Lead end-to-end process redesign across the HR lifecycle to improve cycle time quality and customer experience
• Establish a continuous improvement cadence using case/ticket analytics and root cause analysis to prioritize and validate improvements
• Standardize and simplify workflows reducing variation and strengthening controls and documentation
• Drive automation and operational efficiency initiatives that reduce manual work and enable scale

Risk Compliance & Controls

• Ensure HR operations comply with internal policies regulatory requirements and audit standards through disciplined execution and monitoring
• Support privacy-by-design practices for HR processes including appropriate access controls data handling and audit readiness
• Design and maintain sustainable process controls documentation and SOPs to support audit readiness and consistent service delivery
• Partner with Legal and Compliance to proactively identify risk close control gaps and implement corrective actions

KNOWLEDGE SKILLS AND ABILITIES:

• Deep knowledge of HR operations shared services models and service delivery frameworks (including case management and knowledge-centered service)
• Strong HR technology leadership with expertise in HR platforms (Workday highly preferred) and integrated service delivery tools
• Advanced analytics capabilityable to translate data into clear insights priorities and actions for leaders
• Proven ability to lead end-to-end process redesign and automation initiatives with a strong controls mindset
• Portfolio and program management skills including governance prioritization and cross-functional execution
• Ability to influence senior stakeholders and align cross-functional partners around priorities decisions and outcomes
• Executive presence with strong written and verbal communication skills; able to simplify complexity and drive action
• Demonstrated ability to lead through ambiguity manage competing priorities and deliver results in a fast-paced environment
• Change management and adoption leadership to ensure new processes and systems are implemented and sustained

EDUCATION (Required and/or Preferred):

• Bachelors degree in Business Administration Human Resources or related field required

WORK EXPERIENCE/QUALIFICATIONS/CERTIFICATIONS:

• 8 years of progressive experience in HR operations service delivery or HR transformation
• Demonstrated success leading HR shared services HR operations or similar functions including governance performance management and stakeholder partnership
• Experience with Workday or comparable HR systems required including partnering on enhancements integrations and adoption
• Demonstrated experience establishing or leading HR PMO capabilities including intake/prioritization resourcing and benefits realization
• Experience in healthcare or similarly regulated environments highly preferred

PRIMARY LOCATION:

• Atlanta GA
• Lafayette LA

Pay Range:

This range represents the anticipated base salary for this role. Actual compensation will be determined based on experience qualifications and internal equity considerations.

-

We offer a comprehensive benefits package designed to support your health financial well-being and work-life balance including medical dental vision insurance a 401(k) plan with a company match paid time off and holidays professional development support and employee wellness resources.

Visit our website for further information. name: corp-guest

Password: weheal