Customer Account Manager CSP North America

Company:

Boeing Global Services (BGS) is seeking a 787 Customer Account Manager (Level 5) to join our Component Services Program (CSP) team in Chicago IL. In this role the focus will be on diligent and prudent business management customer management and enabling the IPT to meet internal and external performance targets (including P&L).

Position Responsibilities:

Duties will include (but are not limited to):

• Leads day-to-day customer management responsibilities with accountability to the 787Program Manager

• Manages and improves Customer contract administration Customer Management and Operational Health

• Aggregates and analyzes data develops develop data driven recommendations actions solutions and monitors and manages through completion

• Partners with supply chain supplier management repair management engineering and IT to provide performance oversight on technical cost schedule and quality

• Collaborates with key Airline customers and internal stakeholders at various levels including executives on the execution of the Component Services Program contracts

• Leads customer contract administration contract scope and change management processes. Manages and communicates contract health (financial performance)

• Leads and integrates the implementation of Program Management Best Practices and lessons learned across the portfolio

• Leads cross functional teams and manages projects and key initiatives from start to finish

Basic Qualifications (Required Skills/Experience):

• 5 years experience with Program Management

• 5 years experience utilizing critical business and financial acumen to manage risks issues and opportunities to drive performance

• 10 years experience developing and maintaining relationships and partnerships with stakeholders (i.e. customers suppliers peers and/or partners)

• 10 years experience developing and executing operating rhythms integrated program schedules project plans and metrics

• 10 years experience aggregating and analyzing data to develop data driven recommendations to inform business decisions

Preferred Qualifications (Desired Skills/Experience):

• 5 years experience working with aerospace aftermarket industry

• 5 years experience with airline flight operations

• 5 years experience with Supply Chain

• Ability to support phone calls during non-business hours (evenings and early mornings)

Drug Free Workplace:

Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana cocaine opioids amphetamines PCP and alcohol when criteria is met as outlined in our policies.

Pay & Benefits:

At Boeing we strive to deliver a Total Rewards package that will attract engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs generally including health insurance flexible spending accounts health savings accounts retirement savings plans life and disability insurance programs and a number of programs that provide for both paid and unpaid time away from work.

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location date of hire and the applicability of collective bargaining agreements.

Pay is based upon candidate experience and qualifications as well as market and business considerations.

Summary pay range: $156400 - $211600

Language Requirements:

Education:

Relocation:

Export Control Requirement:

Safety Sensitive:

Security Clearance:

Visa Sponsorship:

Contingent Upon Award Program

Shift:

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