At AQA were committed to advancing education and were committed to our people. As the largest provider of academic qualifications in the UK we mark over 10 million exam papers each year and its our people who make this happen.

Job title: Subject Support Manager MFL
Contract type: Permanent
Location: Guildford
Salary: 17880 to 20360
Working arrangements: Job share working 2 days a week plus regular national travel

This role is offered as a job share you will be expected to work one day a week from our Guildford office with another day travelling or working remotely. You will share responsibility for the role with an experienced colleague and have a weekly handover.

Ifyoureready to work across a subject with huge national reach this role gives you the scope to support teachers strengthen subject delivery and play a part in the future direction ofMFLeducation.

Step into a role where yourexpertise inMFL can shape howover 250000 GCSE and 14000 A-level studentsexperience the subject and help AQA maintain its position in the GCSE and A Level market.

About the role
This is an opportunity at a timeof growth to join anexpandingSubject Supportfunction soifyoure ready to take your expertise inMFLbeyond the classroomand influence howthousands of studentsexperience the subject this is your opportunity tomake a national impact.

Alongside shaping the subjects futureyoullhandle the practical support teachers need answeringcentrequeries producing subject updates deliveringCurriculum Connectsessionsanalysingdata toidentifycentresneeding support andrepresentingAQA at conferences.

Thisroleisideal for teachers looking to broaden their impactor for those who have moved beyond classroom teachingperhaps intoEdTech CPD or other education-focused sectorsand now want to influence education more broadly through AQA.

Purpose

Working in a wider Subject Supportteam of50thatis continuingto growyoullsupport teachers in deliveringqualifications acrossMFL.

Drawing on your assessment and curriculum knowledgeyoullhelp shape how our qualifications are delivered in classrooms.

Whatsin it for you

• Thechance to make a meaningful impact on education while growing your career.

• A real sense of purpose where yourworkwillinfluencenational education.

• Opportunities for growth and professional development.

• Being a part ofAQAs inclusive andvalues-led culture.

• A benefits packageincludingup to 11.5 percent pension contribution BUPA healthcare supportwellbeingprogrammesand volunteering opportunities.

• 10 days annual leave plus bank holidays increasing with service along with discretionary Christmas closure days.

In this roleyoullbe responsible for:

• RepresentingAQA and delivering key subject messages to external audiences.

• Supporting schoolscentres and teachers with subject-related queries and planning and delivering ourMFL specifications.

• Engaging with teachers both face-to-face and online to support continuous improvement and subject confidence.

• Building strong relationships with subject stakeholders and using insights to shape future developments.

• Gathering andanalysingdata and customer feedback using relevant tools to inform decisions and improve delivery.

• Collaborating with internal teams such as Product Management Marketing Sales and Events to ensure alignment and smooth delivery.

Youll thrive in this role if you have:

• A clear and confident understandingof one or moreof theMFLsubject areas their specifications and current pedagogy.

• Anunderstanding of GCSE and/or ALevel assessment and awareness of the wider education landscape.

• Experience that showsyouvealready extended your influence beyond your own classroom for example through subject networks CPD delivery EdTech projects or other outwardfacing responsibilities.

• Current or former teaching experience and ability todemonstratecredibility with teachers.

• The ability to use data effectively to inform delivery and understand customer impact.

• Clear and empathetic communication skills including presenting to teachers parents andstudents and responding to questions or challenges.

• The ability to explain AQAs offer in a clear and accessible way.

• Flexibility to travel regularly.

Diversity and inclusion statement

At AQA we are committed to fostering a workplace that celebrates diversity and promotes equity and inclusion. We believe that a diverse team brings richer perspectives and drives better outcomes. Our ED&I strategy ensures that everyoneregardless of religion ethnicity gender identity or expression age disability sexual orientation or backgroundis valued respected and empowered to thrive. We actively promote inclusive language avoid stereotypes and strive for representation across all dimensions of diversity. We welcome applications from individuals of all backgroundsand livedexperiences.

Application process

Please attach your CV and a covering letter outlining your transferable skills and motivation for this role.

Closing date:23:59 on Sunday 10 May

• If shortlisted you will have a brief call with a recruiter and be invited toa face to face interview in our Guildford office on the week commencing 18 May

Onboarding expectations: The expected start date can align with teacher notice periods or earlier ifrequired.

If applicable successful candidates will be unable tomaintainan Associate role with AQA or any other exam board.

Please note that an Enhanced DBS will berequiredfor the successful candidate.

#MCRE

Recruitment Agencies

We have a preferred supplier list (PSL) in place.

Unsolicited CVs will be treated as a gift. We will not be subject to or liable under your terms and conditions for agency fees.

Full Job Description

Summary

The key purpose of your role is to support customers improve customer satisfaction and experience to achieve Customer and Product and organisational objectives. Your role will contribute to and support the planning and delivery of all activities for your subject(s).

The focus will be supporting customers and selling our qualifications through subject expertise to retain and grow our market share. You will also be responsible for using your subject expertise to provide internal consultancy plus building and maintaining relationships with external stakeholders where needed.

The role will require extensive national travel to represent AQA deliver to customers and collaborate with internal and external :
To understand the educational landscape particularly within your subject area.
To understand and engage with the strategic priorities of AQA and its evolving structure.

Activities:

Achieve challenging goals and milestones for delivery of your subject(s).
Contribute to planning monitoring and delivering Customer and Product priorities for your subject(s) Eg) contribute to the creation monitoring and delivery of subject focused annual plans
Use relevant systems reports and dashboards to support and record delivery for your subject to meet delivery targets.
Lead and support projects or workstreams within Customer and Product which are of a commensurate level to your role maximising development opportunities.
Engage with key stakeholders to support planning and delivery of priorities e.g. Product Management Marketing Sales Customer Training and Events.
Contribute to effective identification and management of risks and dependencies.
Ensure your work supports continuous improvement in process and delivery to improve customer experience and satisfaction.
Collaborate with other teams to help reduce failure demand from customers e.g improved first contact resolution of customer enquiries.
Promote customer centricity be an advocate for the customer across the business and provide subject based customer insight.
Be a brand advocate for AQA with customers and associates.
Represent the team subject and Customer & Product as part of wider organisational projects and priorities.
Contribute to business wide processes where needed to support customer facing activity eg) incident management and awarding.
Responsible for the engagement and management of associates to support delivery to customers within your subject(s) in line with the AQA associate strategy.

Engage with and influence subject level stakeholders such as subject associations and learned societies to build advocacy and support and to provide both stakeholder and customer insight to inform current and future developments eg At times of reform

Present at stakeholder events in collaboration with the Product Management team in line with the product growth strategy in order to influence stakeholder views and decisions to ensure AQA is seen as the board of choice for the subject.


To be successful in this role you will need to demonstrate:
An excellent understanding of the subject specifications and current pedagogy
Excellent communication and presentation skills in line with AQA brand and tone of voice
Former teaching experience or ability to demonstrate credibility with teachers
Leadership skills including stakeholder engagement and collaborative working
Influencing and brand advocacy
Organisation planning and prioritisation skills
A continuous improvement mindset
A big picture mindset
The ability to have robust conversations with customers and stakeholders own and deliver corporate messages
Ability use relevant data to inform effective delivery and support monitoring of impact to customers
Modelling of organisational values and behaviours
An understanding of AQAs assessment products processes and practices relevant to your subject(s)