Senior Program Manager

Role- Senior Program Manager
Location: Atlanta GA(Onsite)
Contract

Role Summary
We are seeking a Senior Program / Project Manager to lead enterprise scale observability/APM tool migration programs-e.g. migrating from legacy monitoring/APM platforms to Dynatrace (or similar) including agent rollout dashboard standardization alert rationalization synthetic monitoring RUM log/trace onboarding and ITSM / event management integrations.
Key Responsibilities
Program & Delivery Leadership
Own end to end program delivery: scope plan milestones budget RAID governance status reporting and executive stakeholder management.
Drive cross functional execution across application teams infrastructure/platform teams SRE/NOC security/compliance and vendors.
Build and manage integrated cutover plans dependencies and hyper care model; ensure controlled transition and operational readiness.
Observability Migration / Transformation Scope
Lead migration from existing monitoring/APM tooling to target platform (Dynatrace or similar) including migration from classic synthetic capabilities to modern synthetic monitoring where applicable.
Define onboarding approach and prioritization using an APM onboarding methodology based on application criticality/priority and technology compatibility.
Drive delivery of observability capabilities:
o Dashboards and reporting for onboarded applications and services.
o Alerting/anomaly detection implementation and tuning (reduce noise improve signal).
o Synthetic monitoring rollout (core remote components multi location tests SLA/SLO aligned monitoring).
o Enable required integrations (e.g. virtualization/cloud/event management platforms such as VMware MoogSoft Azure integrations where required).
Stakeholder Vendor & Change Management
Act as primary interface for business and technology stakeholders; align migration outcomes to reliability and service objectives.
Manage vendor engagement and support models (licensing coordination rollout schedule technical blockers escalation paths).
Ensure operational enablement: training runbooks support handover and adoption metrics.
Quality Risk Compliance
Establish program controls: change governance security approvals documentation standards audit readiness.
Own risk management and mitigation plans; ensure minimal downtime/impact during rollout and cutovers.
Must Have Experience / Skills
10 years in Program/Project Management delivering infrastructure platform or tooling transformation/migration programs.
Proven experience leading monitoring/observability/APM tool migration projects (Dynatrace preferred; AppDynamics/New Relic/Datadog/Splunk Observability acceptable).
Strong understanding of observability domains: APM metrics logs traces synthetics RUM alerting and dashboarding.
Experience managing complex multi team deliveries with structured governance (SteerCo updates weekly RAID reviews dependency management).
Excellent stakeholder management and communication-able to influence engineering teams and present crisply to leadership.
Good to Have (Preferred)
Hands on familiarity with Dynatrace capabilities such as:
o Synthetic monitoring patterns (multi location click paths) and enterprise onboarding approach.
o Experience delivering dashboards/SLAs and scaling onboarding across many applications.
ITIL / Service Management understanding and experience integrating monitoring with ITSM/event management.
Cloud migration/ops exposure (Azure/AWS/GCP) and hybrid infrastructure environments.