Manager, Royalty Collections

Were Hiring!Manager Royalty CollectionsToronto ON Montreal TYPE: Permanent Full-TimeSALARY RANGE: $84480 - $105600REASON FOR HIRING: New roleWORK MODEL: HybridLANGUAGE: Bilingual (English/French)WHO WE ARESOCAN is a not-for-profit copyright collective dedicated to ensuring music creators and publishers receive what they have rightfully earned for the use of their work. SOCAN supports and represents nearly 200000 songwriters composers and music publishers. Through licensing global royalty collection and advocacy we help creators to keep making the music that entertains moves and inspires us OUR COMMITMENT TO DIVERSITY EQUITY INCLUSION AND ANTI-RACISMSOCAN thrives with a variety of viewpoints identities and backgrounds and we are committed to anti-racism. Everyone is welcome to apply for our wide range of roles regardless of gender identity gender expression ethnicity race age culture sexual orientation religious belief or physical ability. Learn more about SOCANs commitment toInclusion & WORK WITH USMake a difference by supporting and collaborating with a vibrant and creative communityEnjoy many options for workplace flexibility and work-life balanceGet involved in the rapidly changing creative spaceAdvocate for and empower the creative communityTogether well help music creators earn more income and make a livingWHAT WE OFFER35-hour workweek schedule (possible flexible work options i.e. 4-day work week (position based)Twelve paid sick days annually (including five personal days)Access to SOCAN fitness facilityAnnual Performance Incentive bonus (dependent on a personal and company performance)Defined contribution Pension PlanComprehensive health and dental benefits programInclusive and collaborative working environmentABOUT THE ROLEThe Manager Royalty Collections provides direct leadership to SOCANs Royalty Collections Account Management team. This role is responsible for overseeing and enhancing the operational effectiveness of the Account Management function ensuring both team members and account stakeholders receive the guidance solutions and support required to meet their leading enabling and holding Account Managers accountable this position directly contributes to improving the speed accuracy and efficiency of SOCANs royalty collection and accounts receivable cycles. Key areas of responsibility include driving the on-time collection of reports and payments; ensuring timely and accurate application of payments and credits; maintaining accurate and up-to-date memos and call logs; accelerating the implementation of new tariffs and adjustments to existing tariffs; streamlining accounts receivable processes; and fostering continuous process improvement across all Account Management the optimization of workflows and performance the Manager Royalty Collections supports SOCANs objectives of reducing cycle times improving cash flow and enabling more timely royalty distributions to members. WHAT YOULL DO / KEY RESPONSIBILITIESOversee the timely collection validation and accuracy of royalty reports from licensed accounts and stakeholders. Track performance against defined collection targets proactively addressing delays and risks to support efficient royalty processing and and optimize accounts receivable processes including payment tracking reconciliation discrepancy resolution the accounts receivable escalation process and overdue balance management. Provide clear actionable accounts receivable reports and insights to senior leadership to support forecasting risk management and continuous Account Management standardization and improvement across report collection payment application and accounts receivable workflows. Develop maintain and organize Standard Operating Procedures (SOPs) and an accessible SOP library to ensure Account Managers can easily build knowledge of applicable tariffs procedures and role-specific the end-to-end understanding and implementation of new and amended tariffs including impact assessment system enhancements and the development of clear communications and reports. Train and coach the Account Management team to ensure accurate compliant and timely tariff execution with impacted the development and adoption of CRM tools and role related systems and tools to improve data accuracy workflow efficiency automation development and visibility across Account Management coach and support the Media Team to drive accountability high performance and professional growth. Foster a collaborative results-oriented team culture aligned with departmental and organizational monthly performance management through KPI-based quantitative and qualitative measures clearly communicating expectations progress and opportunities for improvement. Support annual goal setting andrewards through consistent monthly reviews and clear end-of-year performance all activities meet SOCANs standards for accuracy timeliness and compliance with reporting licensing and distribution requirements. Own audit support activities where applicable ensuring readiness and effective with internal teams to align operational processes support continuous improvement initiatives and contribute to SOCANs broader performance and cash flow duties as requestedWHAT YOU WILL BRINGPost-secondary education in Business Administration Finance Accounting Operations Management or a related field or an equivalent combination of education and relevant work certifications in accounting finance operations or process improvement (e.g. CPA Lean Six Sigma) are considered an assetMinimum of 57 years of progressive experience in accounts receivable billing royalty administration licensing or revenue operations including responsibility for complex high-volume transactions.23 years of people leadership experience with demonstrated success in coaching performance management and developing high-performing experience managing and optimizing accounts receivable processes improving cycle times and supporting cash flow -on experience developing and maintaining SOPs process documentation and knowledge frameworks to drive consistency and operational working with CRM systems and financial or licensing platforms including supporting system enhancements and driving user ability to analyze performance data produce clear management reporting and communicate insights to senior supporting audits compliance requirements or regulatory environments is considered an cross-functional collaboration skills with the ability to influence stakeholders and drive alignment across departmentsCOMPETENCIES Operational Leadership Accounts Receivable & Financial Acumen Process Improvement & Continuous Performance Management & Coaching Analytical & Data-Driven Decision Making Advanced Systems & Office Applications Proficiency Systems & CRM Enablement Communication & Stakeholder Management Change Management Compliance & Risk Management Collaboration & InfluenceACCESSIBILITY & ACCOMMODATIONSOCAN is committed to providing an inclusive workplace environment that meets the accessibility needs of employees with disabilities. Should you require accommodations please contact us directly at and we will make the necessary accommodations. Applications submitted to this email address will not be EMPLOYMENT OPPORTUNITYSOCAN is an Equal Opportunity Employer. Hiring and other employment decisions at SOCAN are made without regard to race colour religion sex ancestry national origin ethnic origin age disability citizenship veteran status sexual orientation record of offences marital status family status or any other characteristic protected by federal provincial or local law regulation or you dont see yourself fully reflected in every job requirement listed on the posting above we still encourage you to reach out and apply. Research has shown underrepresented groups often only apply when they feel 100% qualified. We are committed to creating a more equitable inclusive and diverse company and we strongly encourage applicants of all genders ages ethnicities cultures abilities sexual orientations and life experiences to TO APPLYIf youre interested in joining us wed love to hear from you: you for your interest in our company; we will be in touch with those candidates we wish to learn more about SOCAN go . You can also follow us on LinkedIn Twitter Instagram and Facebook (@SOCANmusic/@SOCANmusique).