DSN Analyst

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dontjust talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.

What You Will Do:

As a Product Performance Engineer you will provide technical support to dealers & distributors and address technical related product issues from the field through the Dealer Solution Network (DSN).

This position has responsibility for providing technical support for both Cat and Perkins brand IPSD engines. Detailed scopes include technical resolution consolidation and communication to Caterpillar dealers and Perkins distributors. Entering and maintaining product issue updates into the Continuous Product Improvement (CPI) system and producing regular metrics reports will also be required. This position willprovide support forproduct development and field follow with customers.

What Skills You Will Have:

• Investigatingservice requestsand documenting into DSN system.
• Ensuring the relevant details of service requests are documented.
• Following up with the dealer to ensure high quality
  • Analyse product health by using various Caterpillar systems.
• Leading field resolution teams on critical issues.
  • Create implement and utilize Continuous Process Improvement (CPI) Find-It process within product support.
• Initiating parts return requests.
  • Participate as a Product Support Representative within New Product Introduction (NPI) projects with regards to product line(s) of responsibility.
  • Day-to-day communication with dealers and distributors regarding technical issues.

Required Qualifications:

• A Bachelors degree and 1 year ofengineering product support or operations experience OR
• In lieu of a degree a minimum of 5 years of engineering product support or operations experience
• Experienceworking cross functionally with product support engineering purchasing and operations Knowledge of various machinery products and applications
• Excellent written and oral communications skills
• A sense of urgency in resolving product health issues

Desired Qualifications:

• Proficiency in navigating key Caterpillar product support systems
• Deep knowledge and understanding of diesel engine
• Experience workingwith Caterpillar and Dealer personnel

Additional Information:

• Relocation assistanceis notavailable for this position.

Posting Dates:

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply

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