Information Technology Senior DirectorDirector Engineering, Retail Technology

THE BUSINESS

We are Everyday Luxury.

Its what we do and how we do it together.

Its working alongside world-class talent in pursuit of world-class results.

Its maximizing your potential in a high-performance culture.

Its knowing that wherever you are you belong.

Its elevating your world and the world of those who love and will love Aritzia.

Its You. And an endless runway of opportunity.

With a Global Support Campus in Vancouver and additional Support Office hubs in major cities across North America including Toronto New York Los Angeles and Seattle our workplace network is strategically designed to support our People and serve our Clients a frictionless experience. So you can do what you do best with us.

THE TEAM

The mission of the Retail Technology Department is to design build deliver and operate robust efficient and scalable technology solutions that align with the strategic objectives of Aritzias Retail business.

THE OPPORTUNITY

Aritzia is growing and our Retail Technology team is growing with it. This is a unique opportunity to lead the engineering engine powering Everyday Luxury within the four walls of our boutiques. As the Senior Director/Director Engineering for Retail Technology you will be the champion of how and how well we build ensuring that the technology behind the scenes is as seamless and elevated as the boutique experience itself. You will lead the technical execution of our retail roadmap ensuring our systems from store operations to omnichannel integrations are scalable resilient and above all simple. You will act as a strategic bridge partnering with cross-functional digital teams to ensure seamless client journeys like BOPIS while relentlessly removing technical friction for our Style Advisors. With people at the heart of everything we do you will support your high-potential team to grow rewarding careers at Aritzia while enjoying one yourself.

THE ROLE

As the Senior Director/Director Engineering Retail Technology you will:

• Drive execution excellence by leading the end-to-end delivery of new features and boutique technologies ensuring they meet our world-class standards for quality and performance.
• Simplify the boutique experience by proactively auditing and consolidating store-side tools with a goal to reduce cognitive load for associates in our boutiques returning their focus to servicing and selling.
• Master the hardware and payment stack and define the global strategy for store hardware (POS Handhelds and Peripherals). This includes owning the MDM (Mobile Device Management) roadmap for zero-touch provisioning and managing the TMS (Terminal Management System) to ensure secure seamless payments.
• Orchestrate omnichannel integration act as the primary technical partner to the Digital team ensuring shared initiatives (like BOPIS and unified inventory) are architected for retail stability and end user ease-of-use.
• Ensure infrastructure resilience by architecting an Edge-first store environment to minimize latency and ensure that mission-critical tools like POS and Clienteling remain operational during network disruptions.
• Collaborate with the Engineering Enablement department through the adoption of standardized tooling and CI/CD practices that reduce developer friction and enhance the productivity of squads.
• Manage strategic partnerships by leading and holding accountable System Integrator (SI) and Managed Service partners to extend our capabilities while maintaining absolute operational excellence.

THE QUALIFICATIONS

The Senior Director/Director Engineering Retail Technology has proven and best-in-class skills applicable certificationseducationand/or experience

• Retail and payment expertise: Expert understanding of the software and hardware lifecycle in a premium retail environment including POS Payment Terminal standards (PCI/P2PE) and Clienteling.
• Advanced device management: Expert-level experience with mobile device management platforms to manage large-scale fleets of mobile devices and peripherals.
• Omnichannel diplomacy: Proven ability to influence and collaborate with peer engineering orgs (i.e. Digital) to achieve shared outcomes without direct authority.
• UX-minded engineering: A track record of simplifying complex enterprise architectures to improve end-user speed and reduce training requirements for retail staff.
• Operational rigor: Strong understanding of SRE automation and observability (e.g. Datadog New Relic) in a global high-uptime retail environment.
• Strategic leadership: The ability to translate complex technical roadmaps into business value and lead high-potential talent through Aritzias leadership principles.

• A commitment to learn applychampionand enrich Aritzias ValuesandBusiness and People Leadership principles

• The skills to collaborate strategically with cross-functional partners in the pursuit of shared business outcomes

• The ability to set clearobjectivesand design a strategy that inspires the team

• A dedication to quality and investing in results and new business opportunities that add value

THE PERKS

Some of the industry-leading benefits you will receive working at Aritzia:

• Product Discount Maybe youveheard of our famous product discount Or our exclusive private shopping events You have now.
• Baby LeaveProgramWe provide up to 16 weeks of paid time to support you and your growing family.
• Aritzia Virtual Wellness Because your healthhappinessand safety matter we provide 24/7 resources to support you in your wellbeing goals whethertheyrephysical mentalsocialor financial.
• Aspirational Workplace Our offices are specially designed to be spaces of creativityproductivityand inspiration.
• Amenities Additional amenities include a private parents room shower facilities with elevated complementary conveniences bike rooms and more.
• The Extras We also offer a multitude of otherperkslike snacks and refreshments dry-cleaning hotel restaurant discounts health and wellness discounts and self-care promos.

ARITZIA

Aritzia is an Equal Employment Opportunity employer. Our goal is to be inclusive diverse and representative of the communities where we work while creating an environment where every person can enjoy a successful career. This commitment applies to all candidates and employees regardless of race ethnicity citizenship creed place of origin religion sex gender identity gender expression sexual orientation family status marital status disability age and any other protected characteristic.

Requests for accommodation due to a disability or any other protected characteristic can be made at any stage of the recruitment process and during employment by contacting our People & Culture Team.

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