Senior Manager, Technology Operations- Ecosystem Health & Tech Governance – Platform Stability (Last Mile Delivery)
Bentonville, AR - USA
Job Summary
Position Summary...
The Platform Stability organization protects the integrity of Walmarts first true ecosystem platform Spark Driverwhere customers Walmart associates and gig-drivers interact across interconnected systems workflows and data layers.This ecosystem is powerfulbut vulnerable. Multiple engineering teams ship changes daily across dozens of microservices. When even one team makes a change without understanding downstream impacts the results are immediate:
Our ecosystem has recurring stability issues caused by backend and cross-system changes that were not fully understood before release. These uncoordinated updates can lead to unexpectant platform behavior and possible int Lo erruptions to core driver workflow. Many defects later discovered in production stemmed from these gaps in governance.
The Platform Stability team exists to prevent this. We co-create governance guardrails early-warning systems and cross-system accountability with our engineering and product partners that keep the platform healthy for all user groups.
This new rolethe Sr. Manager of Tech Governance & Platform Change Managementis a foundational hire to mature our approach to ecosystem risk cross-system coordination and engineering partnership
What youll do...
- Build and lead a cross-system tech governance framework for backend API and infrastructure changes focusing on risk management and engineering trust.
- Implement early-warning systems for hidden changes and strengthen automated alerts for potential issues.
- Support backend simplification API consolidation and risk reduction initiatives.
- Ensure release readiness with clear runbooks impact mapping and monitoring plans; align with release and UAT teams.
- Drive shared stability KPIs transparent reporting and governance rituals that accelerate engineering velocity.
- Promote platform stability thinking and educate teams on risk dependency management and defect prevention.
What Youll Bring:
- 710 years in technical program management release/change management or platform operations in complex environments.
- Experience with backend/API/service-layer changes and DevOps/CI-CD workflows.
- Strong leadership communication and cross-team collaboration skills.
- Deep knowledge of change management risk modeling DORA metrics and API governance.
- Ability to translate technical risks into business impact and brief executive leaders.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility see .
The annual salary range for this position is $90000.00 - $180000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
- Stock
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Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed there are no minimum qualifications.
Option 1: Bachelors degree in computer science management information systems industrial engineering engineering management businessinformation systems project/program management information technology finance management or related area and 5 years experience inproject management program management program operations or related 2: 7 years experience in project management program management program operations or related area.2 years supervisory experience.Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed there are no preferred qualifications.
Masters degree in computer science management information systems industrial engineering engineering management business information systems project/program management information technology finance management or related area and 4 years experience in project management program management program operations or related area. We value candidates with a background in creating inclusive digital experiences demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards assistive technologies and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmarts accessibility standards and guidelines for supporting an inclusive culture.Primary Location...
702 Sw 8Th St Bentonville AR 72716 United States of AmericaWalmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.Required Experience:
Senior Manager
About Company
Walmart started with one man. In 1962, Sam Walton began with just one store and one mission: help people save money so they could live better. As a growing global digital enterprise and with over 11,500 stores, we maintain Mr. Sam’s vision, but now, we are able to help more customers ... View more