Order Fulfillment Specialist

***THIS IS AN ON-SITE POSITION LOCATED IN STREETSBORO OHIO***

About Us: LayerZero Power Systems LLC. is a globally recognized leader in providing state-of-the-art power distribution solutions for critical industries. With a strong focus on reliability innovation and customer satisfaction we deliver advanced power systems products that ensure uninterrupted and dependable power supply in mission-critical environments. Our customer base is comprised of companies in the data center (our main focus) financial computer service provision and semiconductor manufacturing sectors. LayerZero Power Systems is on a trajectory of sustained growth with a loyal customer base of existing Fortune 100 customers and an expanding portfolio of new customers.

Position Description: Order Fulfillment Specialist

The Order Fulfillment Specialist is a hands-on hourly role responsible for managing and executing all aftermarket spare parts and warranty order fulfillment activities from order release through pick pack and shipment. This position ensures orders are fulfilled accurately completely and on time across a multi-site warehouse environment. Reliable and accurate order fulfillment is critical to customer satisfaction and operational performance. The Order Fulfillment Specialist plays a key role in ensuring orders are executed efficiently issues are resolved quickly and processes are continuously improved.

Primary Duties:

Own the end-to-end fulfillment process for aftermarket spare and warranty orders from release through shipment

Review released orders and translates requirements into actionable picking and fulfillment plans

Prioritize orders based on urgency customer needs and operational constraints

Track and manage order progress ensuring timely completion

Read interpret and validate Bills of Materials (BOMs) to determine required components and quantities

Break down BOMs into clear pick lists for warehouse execution

Identify discrepancies missing components or unclear requirements within BOMs

Work cross-functionally to resolve BOM-related issues prior to or during fulfillment

Validate material availability prior to and during order fulfillment

Identify shortages discrepancies or incorrect inventory and escalate as needed

Coordinate with Inventory Procurement and Production teams to resolve material gaps

Support root cause identification for recurring shortages or fulfillment issues

Coordinate and/or support picking and packing activities to ensure accuracy and completeness

Verify picked materials align with order and BOM requirements

Ensure proper packaging labeling and documentation for all outbound shipments

Coordinate shipment readiness and handoff with internal teams or carriers

Maintain accurate and up-to-date order status in Google Sheets ERP (Microsoft Business Central) or other tracking tools

Record and verify fulfillment transactions (pick transfer shipment)

Utilize spreadsheets scanning tools and system data to track and manage order progress

Act as the primary point of contact for fulfillment-related questions and updates

Communicate order status delays and risks to internal stakeholders

Escalate urgent issues (shortages delays errors) in a timely manner

Coordinate across multiple sites to ensure alignment and execution

Identify inefficiencies in fulfillment workflows and recommend improvements

Support implementation of new systems tools and standardized processes

Help improve accuracy speed and visibility across fulfillment operations

Experience & Skills:

35 years of experience in warehouse logistics order fulfillment or materials operations

Proven experience managing or coordinating end-to-end order fulfillment (release pick ship)

Strong ability to read interpret and execute against Bills of Materials (BOMs)

Experience working with inventory systems or ERP platforms (transactional understanding of picks transfers shipments)

Advanced working knowledge of Excel or Google Sheets (filters lookups basic analysis tracking tools)

Demonstrated ability to prioritize and manage multiple orders simultaneously in a fast-paced environment

Strong attention to detail with a track record of high accuracy in execution

Ability to identify issues proactively (shortages discrepancies delays) and drive resolution

Effective communication skills with experience coordinating across warehouse procurement and operations teams

Preferred:

Experience with Microsoft Dynamics 365 Business Central (BC) or similar ERP systems

Experience in a manufacturing or high-mix low-volume environment

Familiarity with multi-site material flows and intercompany transfers

Experience using barcode scanning systems or WMS tools

Exposure to aftermarket spare parts or warranty order fulfillment

Experience supporting or improving fulfillment processes workflows or system implementations

Education:

High school diploma or equivalent

What We Offer:

Competitive pay with performance incentives

100% company-paid medical dental and vision

401(k) with company match

3 weeks PTO 10 paid holidays and 2 floating holidays

Why You Will Love Working with Us:

Impact: Develop your skills and expertise in a rapidly growing industry with your work directly influencing the success of mission-critical projects.

Innovation: Immerse yourself in an environment that celebrates forward-thinking and continuous improvement.

Collaborative spirit: Work closely with engineers marketers and other professionals to bring ideas to life.

Grow with us: We are committed to your personal and professional development offering endless opportunities to improve your skills and advance your career.

At LayerZero we are proud to be an Equal Opportunity Employer. We welcome and celebrate diversity and we are committed to creating an inclusive environment for all employees.