Retail Business Training Manager Boston

About The Organization

More Than Words (MTW) is a nonprofit social enterprise that empowers youth who are in the foster care system court involved homeless or out of school to take charge of their lives by taking charge of a business. By working as a team to manage their own retail and online used book business and community space youth develop the employment skills leadership and self-confidence they need to successfully transition to adulthood.

MTW is an exemplary organization that has continually held up a mirror to identify areas for improvement and accountability; that ethic is part of the culture and fabric of MTW and it extends to our commitment to ensure our staff and board reflect the racial and ethnic diversity and lived experiences of the young adults we are privileged to of color are highly encouraged to apply.

The Opportunity

More Than Words (MTW)seeks ahigh energycreative highly motivated and detail-orientedpersontojointheBostonretail thrift storeteam.Reporting to the AssociateDirector of Retail this position provides a hands-on real-world opportunity to apply business acumen in the daily operations and strategic growth of a nonprofit social enterprise. TheStore Managerwill support oversight of all aspects of theretail storeincluding maximizing profitability training inventory management donation processing and supportingandcoachingyouth employeesonretailshifts.

Key responsibilities of this position includebut are not limited to

Operational Management (Retail)

• Oversee all safety policies and procedures onretailshifts including those that require the need to supervise a group of up to6employees.

• Perform opening and closing duties of a key holder includingbut not limited toprocessinginventorycashmanagementand nightly deposits recording KPIs and daily hand off report.

• Ensure success of all business activities:execute customer service at a high standardensure daily processing targets are metmanage visualmerchandising and dailyprojectsandmeet financial goals.

• Support marketing effortsincluding digital marketing store activations and customer engagement.

Staff Training:

• Work alongsideyouthemployeesin our Core Social Enterprise teamto provide ongoing trainingfeedbackand support foremployeesto improve performance.

• Holdyouthemployees accountable for all safety policies and performance including attendance punctualityprofessionalismand efficiency with tasks on shift.

• Providetraining guidanceandpromptfeedback toemployees includingaddressing performance and providing professional development to the team.

• Model best customer service practices forassociates and processorson shift.

Key Qualifications:

• Have at least5 years ofretailexperience and a proven ability to inspire and compel others to exceed expectations
• Have successful experience teachingtrainingor supervising new learners and a talent for empowering and engaging others to work together to achieve goals
• Must be a high-energy person who enjoys teaching others hitting goals and working in a fast-paced environment

• Shouldbe able to provide great customer service andpossesstechnologicalaptitude andhave a desire to achieve business goals
• Must be abletolift boxes weighing approximately 25lbs
  

Schedule:Wednesday to Saturday schedule with2 9-hour shifts and 2 11-hour shifts.

Compensation:$52000-$57749;commensuratewith skills and experience

Benefits

• Medical and Dental Insurance

• 401K with up to 3.5% Employer Match

• Optional tax saving Flexible Spending Accounts (FSA) for health dental dependent caretransportationand parking

• Generous paid vacation and sick time

• Significant growth opportunities and professional development

• Employee Discounts

To apply:Please include bothresumeand a cover letter.

All of MTWs sites are commuter friendlyand areconveniently located near public transportation.

Background Checks

More Than Words requires all staff service members volunteers boardmembersand youth over 18 years of age to undergo background checks. More Than Words is a CORI friendly organizationandreviews CORIs on a case-by-case basis.

MTW EEO Statement

MTW is an equal opportunity employer fully committed to achieving a diverse and inclusive workplace that embraces and encourages applicants of every background. The organizations policy regarding equal employment opportunity means that all decisions regarding recruitment hiring benefits wage and salary administration scheduling disciplinary action and termination will be made without unlawful discrimination on the basis of sex gender race color age national origin religion disability medical condition genetic information marital status sexual orientation gender identity or expression citizenship status pregnancy or maternity veteran status or any other status protected by applicable federal state or local law. If you require reasonable accommodation in completing an application interviewing or otherwiseparticipatingin the employee selection process please direct your inquiries to.

Required Experience:

Manager