Director of Crisis Response Program (56323)

The Association for Individual Development (AID) is a non-profit organization whose mission is to empower people with physical developmental intellectual mental health challenges; those who have suffered a trauma; and those at risk to enjoy lives of dignity and purpose. We are looking for aDirector of Crisis Response Programwho demonstrates this mission and wants to work for an organization that makes a difference in the community.

What you will be doingThe Director of the Crisis Response Program provides strategic leadership and operational oversight for Crisis Programs including a Mobile Crisis Response Team (MCRT) and Crisis Line. This role is responsible for ensuring timely trauma-informed and person-centered crisis intervention services across the service area in alignment with state and federal guidelines national best practices and accrediting bodies. The Director collaborates with community partners law enforcement emergency services and healthcare providers to coordinate effective responses to individuals experiencing mental health or substance use crises.

This position oversees program development staff supervision quality assurance and compliance with regulatory and funding requirements including Medicaid and state contracts. The Director also leads continuous improvement efforts data monitoring and outcome evaluation to enhance service delivery and reduce unnecessary hospitalizations or justice system involvement. Emphasis is placed on equity accessibility and culturally responsive care.

Essential Job Responsibilities:

Oversight of Crisis Programs including Mobile Crisis Response Team and Crisis Line
Provide leadership training and guidance for staff development and client services
Maintain programs to assure that all aspects of each service comply with all applicable Federal State and accreditation standards
Daily oversight of services and program management
Manage program budgets
Track data and complete timely reports
Seek out funding resources to maintain and grow in the provision of services
Promote and help guide all Crisis and Outreach Services
Key contributor to the Crisis and Outreach team and the agency as a whole.
Maintain excellent and punctual attendance while maintaining professional judgement and performance regardless of personal issues.
Recruit interview and hire qualified staff and ensure staff maintain required training and education requirements including staff evaluations.
Assure 24-hour quality services & coverage of programs including providing on-call supervision for individual crisis programs and back up supervision.
Manage and motivate paid staff and volunteers by teaching professional skills providing administrative supervision encouraging professional development providing clinical supervision and acting as a role model.
Assure clients are provided services in a timely manner and provide recovery-focused active treatment including following program guidelines while maintaining client rights and choices.
Be knowledgeable of and ensure compliance with all agency state federal and certifying bodies guidelines and requirements including program design/implementation staffing training etc.
Employee promotes awareness and respect for the diversity of our clients employees families and other stakeholders through collaboration educational opportunities new funding sources and development of new programs and partnerships.
Oversee coordination of referrals from community agencies law enforcement and court system.
Abide by AIDs Code of Ethics policies and procedures
Provide supervision direction oversight and feedback to program staff and management.
Ensures program operation is in accordance with funder/agency requirements and oversees quality program implementation.

What will we provide Full Time employees.

• 21 Days of Paid Time Off plus 10 Paid Holidays
• Paid training
• Tuition reimbursement
• Benefits including Medical Dental Vision Life STD LTD Critical Illness and accident insurance
• 401K with a 3.5% company contribution after one year.

Education: QMHP eligibility required Masters Degree in Human Services /or Emergency Mgmt. preferred

License/certifications: LPHA/ LCPC/ LCSW preferred

Experience: Minimum of 4 years behavioral health field experience Minimum of 2 years crisis intervention experience Minimum of 2 years supervision experience

Physical:
Able to negotiate stairs Stand and walk for longer periods of time.
Meet Agency eligibility requirements and/or drives self clients personal and/or agency vehicles

Equipment:
Proficient in the use of general business equipment including Computers Calculators Copy Machines and Telephones with a voice mail system

Additional Requirements:
Must acquire and maintain certifications in First Aid CPR Non-violent crisis intervention training CEUs and other relevant trainings
24-hour availability with flexible work schedule including evenings weekends and holidays
Flexibility to work evenings/weekend hours
Attend in-service trainings as required
Use of employee personal automobile
Valid Illinois Drivers license and good driving record as defined by AID driver eligibility requirements
Minimum amount of automobile liability insurance as defined by AIDs personnel policies
Transport clients in personal and or agency vehicle

If we seem like a good fit consider joining our growing team of compassionate hardworking and caring individuals and start your path toward a fulfilling career that you can be proud to work.