Hardware Support Specialist II

Hardware Support Specialist IIPay Rate:$71300 $95000 Multiple factors including Individual experience skills and abilities will determine where an employee is placed in the pay Salaried Non-Exempt Full-Time Location:Global Cellulose Fibers Franklin VA Mill (Onsite)Key ResponsibilitiesProvide basic hardware support across the Global Cellulose Fibers Franklin VA mill manufacturing environment. Troubleshoot hardware issues and install configure and maintain devices in both office and manufacturing settings (including operating systems drivers and peripheral devices).Manage hardware-related order tracking technical certifications and warranty and resolve escalated desktop infrastructure incidents including:Workstations: computers printers tablets handhelds smartphones and peripheral : LAN equipment access points Wi-Fi PLTE racks and management: coordinate vendors supporting infrastructure at the facilities (e.g. warranty service LAN enhancements/repairs printer support and e-waste).Under direct supervision act as a liaison with other IT support groups facility management and vendors. Assist with planning designing and implementing hardware solutions in accordance with IT standards and business hardware deployment for projects initiated by IT and business some supervision coordinate device roadmap and refresh projects for the GCF business (e.g. PCs printers handhelds and VMUs) and other projects as remote and/or on-site support for facilities without an on-site hardware support critical conference rooms including telepresence and AV multiple work efforts simultaneously and communicate effectively across organizations while maintaining a high level of customer off-hours support as required in an on-call rotation and occasionally as needed in emergency as needed to support mill projects and/or provide all duties with safety as a priority. Follow all mill safety policies and procedures in all You: Knowledge Skills and Abilities Associate degree in Information Systems (or equivalent) or 46 years of related Information Systems experience including PCs and Windows operating analytical and problem-solving skillsStrong written and verbal communication skillsStrong organizational skills and attention to detailCommitment to continuous technical learning and staying current with technology trendsTime management and prioritization skillsActive listening skills and a customer-first approachAbility to work effectively in an ambiguous fast-paced environmentDemonstrated ability to deliver excellent customer service and follow-throughAbility to operate professionally and effectively support a range of stakeholders including senior organizational leadersAbout Global Cellulose Fibers (GCF):Our GCF business helps customers transform renewable cellulose fibers into essential everyday products. Our safe high-quality pulp forms the basis for a wide range of applications like towel and tissue products diapers feminine care incontinence and other personal care products that promote health and addition our specialty pulp serves as a sustainable raw material used in construction materials paints coatings and more. GCF generated $2.8B in revenue in 2024 and has 3300 employees globally with nine manufacturing facilities and eight regional offices. Additional information can be found by visiting GCF:Global Cellulose Fibers promotes employee well-being by providing safe caring and inclusive workplaces. We have team members all around the world with diverse backgrounds experiences and perspectives. These are our strengths. We are committed to creating a culture where all individuals are respected valued engaged and have an opportunity to do their best work every day. We invite you to bring your uniqueness creativity talents experiences and safety mindset to be a part of our increasingly inclusive and diverse Got You Covered:At Global Cellulose Fibers our employees are our most important asset and thats reflected in our benefits package that includes health welfare and retirement plans. We are proud to offer a variety of benefits to support our employees and their families including:Medical Dental Life insuranceFlexible Spending AccountsShort-term and Long-term Disability401(k) and Company-funded retirement contributionsPaid Time OffAddress: Franklin FluffMill34040 Union Camp DriveFranklin VA 23851Global Cellulose Fibers is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex gender identity sexual orientation race color religion national origin disability protected veteran status age or any other characteristic protected by law. Global Cellulose Fibers complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please contact or .