Front Office Supervisor, Legacy Hotel

About IMG Academy
Named one of the Best and Brightest Companies to WorkForin the Nation in 2024 IMG Academy is the worlds leading sports education brand providing aholistic education model that empowers student-athletes to win their future preparing them for college and for life. IMG Academyprovides growth opportunities for all student-athletes throughaninnovative suite ofon-campusand online experiences:

• Boarding school and camps viaa state-of-the-artcampus in Bradenton Fla.

• Online coachingvia the IMG Academy brand with a focus on personal development through the lens of sport and performance

• Online college recruiting via the NCSA brandprovidingcontent toolscoachingand access to a network of 40000 college coaches

Title:Front OfficeSupervisor

Department:Legacy Hotel

PositionSummary:The Front Office Supervisor supports the daily operations of the Front Desk (Guest Services) team andis responsible fordelivering attentive courteous and efficient service to all guests before arrival and throughout their stay.

KeyResponsibilities:

• Act as a visible leader on the Guest Services team setting the tone for professionalism service standards and teamwork

• Serve as a key support partner to the Front Office Manager by helping execute departmental goals priorities and initiatives

• Serve as Manager on Duty when assigned addressing guest concerns complaints disturbances special requests and problem resolution

• Maintain daily records of room availability and rates;assistwithsettingand balancing the house and room assignments

• Review and manage guest request logs to ensure requests are executed accurately andtimely

• Check guests in and out answer phones andassistwith various guest needs throughout the day

• Work closely with the Housekeeping Department to ensure guest rooms are ready in alignment with daily reservations

• Demonstrateproficiencyin all Front Desk systems including check-in check-out and reservations

• Respond to guest inquiriesregardinghotel services facilities hours of operation dining transportation and local attractions

• Handle guest challenges in a friendly professional and solution-oriented manner

• Ensure proper logging handling and delivery of guest packages mail and messages

• Maintain effective communication and teamwork with hotel staff and other departments

• Document incidents maintenance issues or guest feedback in required systems

• Protect confidential guest and proprietary informationin accordance withcompany policies

• Other duties as assigned by management

Qualifications:

• Minimum of one (1) year of hotel guest services or front desk experiencerequired

• Prior supervisory or lead experience preferred

• College coursework in Hospitality Management or a related field preferred

• Experience with hotel front office systemsrequired; familiarity with OPERA preferred

• Ability to communicate information and ideas clearly both verbally and in writing

• Proven ability to remain calm professional and objective in high-pressure situations

• Positive attitude with a collaborative team-oriented mindset

Physical Demands and Work Environment:

• Ability to lift movepushand pull equipment or boxesin excess of20lbs.

• Ability to stand or walk for duration of shift

• Ability to work flexible hours to include nights weekends and holidays as needed

• Ability tooperateoffice equipment such as computers

Background Requirements:

• Requires a background check upon offer

• Requires a pre-employment drug screen upon offer

Benefits:
As a full-time member of our team you will enjoy a comprehensiveofferinglisted below. Connect with your talent acquisition specialist to learn more aboutbenefitsforour part-time roles.

• Comprehensive Medical Dental and Vision

• Flexible Spending Account and Health Savings Account options

• 401k with an Employer Match

• Short Term andLong TermDisability

• Group and Supplemental Life & AD&D

• Gym Discount Program

• Pet Insurance

• Wellbeing Program

• and more!

Dontmeet every single requirement We are dedicated to building a diverse inclusive authentic workplace so ifyoureexcited about thisrolebut yourpast experiencedoesntalign perfectly with every qualification in the job description we encourage you to apply anyway. You may be just the right candidate for this or other roles.

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