Tier 2 ITAV Support (Secret Cleared)
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Job Location:
Columbia, IN - USA
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
The Building People LLC has a position open for a full-time Tier 2 IT/AV Supportin Columbia SC. The Contractor shall provide Tier II IT Help Desk support to HQ HQ staff and field staff.
Technical Support:
- The Contractor shall diagnose and resolve hardware software and network issues via phone email chat or in person and provide a monthly summary incident tickets per Service Level Agreement (SLA).
- The Contractor shall manage approximately 20 service tickets per month.
- Initial response shall occur within 30 minutes during duty hours.
- Routine Tier II issues shall be resolved within four (4) business hours.
- Complex issues requiring escalation shall be forwarded within one (1) business day.
Required Experience & Skills
- Possess a Secret clearance
- Possess Security certification
- At least 3 years of help desk experience
Certificates Licenses Registrations Clearance:
- Currently favorable or eligible for a National Agency Check with Inquiry (NACI) clearance in accordance with AR 38067.
- Valid Drivers License.
- EEP CEM or Tridium N4 certifications preferred but not required.
About Company
* Please note that this is for an upcoming position. We are, however, accepting applications for this anticipated need. If you are interested in joining The Building People, we encourage you to APPLY TODAY! The Building People, LLC, has a position o
