Engagement Operations Specialist – Ottawa, ON (Remote)

Are you passionate about delivering seamless compliant healthcare professional engagement experiences while supporting impactful medical education initiatives

GSK remains committed to achieving bold commercial ambitions for the future. By 2031 we aim to deliver 40 billion in annual sales leveraging our existing strong performance momentum to significantly increase our positive impact on peoples health.

Our strategy is to prevent and treat disease with specialty medicines vaccines and general medicines.

We combine the science of the immune system with advanced technologies enhanced by targeted business development and world-class partnerships to develop new medicines and vaccines that can help transform peoples lives.

Job Purpose
GSK is looking to hire an Engagement Operations Specialist to join our Customer Excellence Team. This role is remote and reports directly to the Customer Excellence Director. The ideal candidate will reside in or near Ottawa Ontario.

As an Engagement Operations Specialist you will be responsible for supporting the end-to-end coordination of Medical Education programs Advisory Boards Consultancies and other learning opportunities involving external Healthcare Professionals (HCPs) Healthcare Organizations (HCOs) and external experts in alignment with GSK processes and policies. You will work closely with the sales team to onboard new HCPs and HCOs into GSK systems ensuring a seamless and positive engagement experience. You will manage and coordinate each engagement through a compliance-driven process including preparing and distributing all required documentation such as contracts Conflict of Interest (COI) Transfer of Value (TOV) and banking forms necessary for execution. Your ability to demonstrate strong organizational skills customer focus collaboration and attention to detail will be critical to success. You will collaborate closely with internal and external stakeholders to support compliant efficient and well-executed engagements while upholding GSKs core values of Transparency Integrity and Patient Focus.

***INTERNAL CANDIDATES: Please submit your application by Friday May 22 2026 ***

Details (Your Responsibilities)
This role will provide YOU the opportunity to lead key activities to progress YOUR career these responsibilities include some of the following:
Act as the single point of contact for External Experts HCPs and HCOs throughout the full engagement lifecycle ensuring compliance with company policies applicable laws and industry codes.
Draft and manage contracts using approved templates and liaise with business owners and external stakeholders to finalize agreements aligned with GSKs ethical and legal standards.
Support the business with budget estimates for activity-based planning including expert fees travel accommodation meals logistics and transportation.
Serve as the central point of contact for internal and external stakeholders during engagement and event delivery.
Initiate and manage payment processes including purchase orders and invoices ensuring completion through to final payment.
Maintain documentation in accordance with compliance and retention standards to support audit readiness.
Contribute to process improvement and harmonization initiatives by sharing learnings and adopting best practices.
Support onboarding activities for HCPs and HCOs within GSK systems to ensure a seamless engagement experience.
Collaborate cross-functionally with internal stakeholders to ensure timely execution of educational and engagement activities.

Why you
Basic Qualifications:
We are looking for professionals with these required skills to achieve our goals:
Graduate or equivalent degree in life sciences business healthcare or a related field preferred; or up to 2 years of relevant experience.
Strong communication and stakeholder management skills.
High attention to detail and strong organizational abilities.
Ability to manage multiple tasks and priorities in a fast-paced environment.
Willingness to learn contract processes and regulatory/compliance requirements.
Comfortable working with budgets invoices and basic financial reconciliation.
Demonstrated integrity confidentiality and commitment to ethical standards.
Basic analytical skills for budget tracking and data quality checks.

Bilingualism in written and spoken English and French is required.

Preferred Qualifications:
If you have the following characteristics it would be a plus:
Exposure to pharmaceutical or healthcare operations.
Experience working with systems such as Veeva and SAP FIORI.

#LI-Hybrid

Why GSK
Uniting science technology and talent to get ahead of disease together.

GSK is a global biopharma company with a purpose to unite science technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade as a successful growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory immunology and inflammation; oncology; HIV; and infectious diseases to impact health at scale.

People and patients around the world count on the medicines and vaccines we make so were committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients accountable for impact and doing the right thing is the foundation for how together we deliver for patients shareholders and our people.

GSK is an Equal Opportunity Employer. This ensures that all qualified applicants will receive equal consideration for employment without regard to race color religion sex (including pregnancy gender identity and sexual orientation) parental status national origin age disability genetic information (including family medical history) military service or any basis prohibited under federal state or local law. GSK is committed to accommodating persons with disabilities. If you need accommodation at any stage of the application process or want more information on our accommodation policies please contact us at .Please do not send resumes to this e-mail and instead apply through the online application process of this posting.

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