Sr. Manager, Operational Excellence

At Johnson & Johnsonwe believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented treated and curedwhere treatments are smarter and less invasive andsolutions are our expertise in Innovative Medicine and MedTech we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for more at

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About MedTech

Fueled by innovation at the intersection of biology and technology were developing the next generation of smarter less invasive more personalized treatments.

Your unique talents will help patients on their journey to wellness. Learn more at the Role

Johnson & Johnson MedTech is recruiting for a Sr. Mgr. Operational Excellence leader to lead global cross-functional programs that design launch scale and continuously improve service solutions supporting the OTTAVA robotic platform. This role will initially focus on service solution implementation and global deployment readiness and will transition to a sustained emphasis on productivity efficiency and process excellence across the service organization. The successful candidate will apply project management discipline and Lean Six Sigma and/or process improvement methods to deliver measurable improvements in customer experience operational performance and business savings.

Program & Project Leadership

Lead end-to-end project management for global service solution initiatives supporting the OTTAVA platform from concept through sustainment.

Develop and maintain project charters scope schedules and integrated delivery plans.

Establish and run governance (cadence steering reviews decision logs) communications and change management.

Drive transparent executive communications and ensure alignment across a highly matrixed global organization.

Service Solution Development & Global Deployment

Partner with Service Engineering Digital/Connected Services Field Service Customer Operations Commercial Quality/Regulatory Technical Training and Supply Chain to define service requirements and deliverables.

Translate VOC (customers field commercial) into scalable service solution requirements.

Lead global operational readiness planning.

Coordinate global rollout and regional enablement across NA EMEA APAC and LATAM while accommodating regional regulatory and operational needs.

Support corrective and preventive actions for performance KPIs (e.g. SLA attainment uptime MTTR first-time fix CSAT/NPS cost per case/install) and ensure consistent measurement and reporting.

Operational Excellence Productivity & Process Improvement

Lead Lean/Six Sigma and/or process excellence/improvement initiatives across global service operations (field service technical support training and service operations).

Work with finance to identify quantify and prioritize productivity and cost optimization opportunities.

Facilitate Kaizen events standard work development visual management and structured problem-solving workshops.

Apply root cause analysis tools (5 Whys Fishbone Pareto) and process improvement methods to reduce variation and improve quality and speed.

Partner with Finance to validate savings (hard/soft) track benefits realization and ensure sustainability through controls SOPs and KPI management.

Coach and influence service teams to embed continuous improvement behaviors and build local capability for ongoing problem solving.

Drive adoption of enabling technologies and automation (where applicable) to improve cycle time utilization and customer experience.

Qualifications

Required

Bachelors degree in Engineering Business Operations or a related discipline/experience.

58 years of project/program management experience leading cross-functional initiatives; experience in service operations MedTech robotics or complex capital equipment environments strongly preferred.

Proven ability to deliver productivity and efficiency initiatives with quantified outcomes

Strong analytical capability including KPI definition dashboarding and benefits realization tracking in partnership with Finance.

Proficiency with project and collaboration tools (e.g. MS Project and/or Smartsheet; MS Office).

Excellent communication skills with the ability to influence across levels and geographies in a matrixed environment.

Ability to travel up to 30% including international travel.

Preferred

Lean Six Sigma certification and/or process improvement experience with demonstrated application to deliver measurable improvements.

Experience with connected services remote monitoring predictive analytics and data-driven service models.

Experience with service platforms and enterprise systems (e.g. Salesforce Service/Field Service ServiceMax SAP) and BI tools (e.g. Power BI Tableau).

Core Competencies

Customer-centric mindset with a focus on safety quality and uptime.

Execution excellence and accountability with strong governance and stakeholder management.

Operational excellence mindset: waste elimination standardization and continuous improvement.

Data-driven problem solving and financial acumen connecting improvements to P&L impact.

Global mindset and ability to collaborate across regions cultures and time zones.

Change leadership and the ability to build capability and sustain improvements.

Success Measures

On-time/on-budget delivery of OTTAVA service solution programs and readiness milestones.

Demonstrated improvements in service performance.

Delivery of annual productivity and cost savings targets with validated benefits realization.

High stakeholder satisfaction and adoption of tools processes and training across regions.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity age national origin disability protected veteran status or other characteristics protected by federal state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants needs. If you are an individual with a disability and would like to request an accommodation external applicants please contact us via internal employees contact AskGS to be directed to your accommodation resource.

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Manager